Glen Akiyama
Pasadena,CA
Summary
Experienced professional maintaining operational excellence. Punctual and dependable, complemented by strong situational awareness and strong interpersonal skills. Demonstrated success in enhancing customer satisfaction and loyalty through exceptional service. Effective and efficient problem-solving, time management and communication skills.
Overview
29
29
years of professional experience
Work History
Manager
Confidential
11.2012 - 12.2024
- Adapted quickly to changing circumstances or unexpected events ensuring minimal disruption in operational flow.
- Coordinated daily operations.
- Developed and maintained relationships with customers and vendors.
- Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality of service.
General Manager
Med-Care Medical Services, Inc.
10.1995 - 09.2012
- Managed budget projections and implementations, contracts negotiations, and operation guidelines.
- Oversee employee reviews, training, schedules, and disciplinary actions.
- Fostering a strong positive work environment which lead to extremely high employee productivity.
- Developed and implemented strategies for profitability and reduce waste.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maintained a 99.4n% client renewal rate over 17 years.
Education
Psychology - General
California State University, Long Beach
Long Beach, CA05.1991
Criminal Justice - Law Enforcement
California State University, Long Beach
Long Beach, CA05.1991
Criminal Justice - Administration
California State University, Long Beach
Long Beach, CA05.1991
Minor - Sociology
California State University, Long Beach
Long Beach, CA05.1991
Skills
- Punctual, reliable, flexible and dependable
- Problem solving aptitude and situational awareness
- Budget projections and compliance
- Time management and operations management
- Team leadership, staff management to promote a positive workplace environment for higher staff productivity
- Revenue management and risk management
- Previous EMT certification, CPR instructor and well experienced in emergency procedures
- Confidentiality HIPA compliance
- Positive attitude
Timeline
Manager
Confidential
11.2012 - 12.2024
General Manager
Med-Care Medical Services, Inc.
10.1995 - 09.2012
Psychology - General
California State University, Long Beach
Criminal Justice - Law Enforcement
California State University, Long Beach
Criminal Justice - Administration
California State University, Long Beach
Minor - Sociology
California State University, Long Beach
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