Glen Allen
Overview
38
38
years of professional experience
Work History
Assistant Manager
FedEx Office
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Store Lead Consultant
Fedex Office
08.2017 - 08.2023
- Received customer orders, quoted pricing information, performed consult
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered superior customer service to retain existing customers and attract future customers.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Accomplished multiple tasks within established timeframes.
Floor Supervisor, Store Manager
Vision Ace Hardware
06.2013 - 07.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Department Manager, Support Manager
Walmart Supercenter
09.1999 - 06.2013
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Department Manager
Meijer
03.1986 - 09.1999
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
High School Diploma -
South Lyon High School
South Lyon, MIDale Carnegie Training of Central Florida
Port Orange, FLSkills
Sales Professional
Conflict Resolution Skills
Leadership Skills
Team- Oriented
Reliable
Retail Inventory Management
Store opening an closing procedures
Store operations
Timeline
Assistant Manager
FedEx Office
08.2023 - Current
Store Lead Consultant
Fedex Office
08.2017 - 08.2023
Floor Supervisor, Store Manager
Vision Ace Hardware
06.2013 - 07.2017
Department Manager, Support Manager
Walmart Supercenter
09.1999 - 06.2013
Department Manager
Meijer
03.1986 - 09.1999
High School Diploma -
South Lyon High School
Dale Carnegie Training of Central Florida