Glen Copeland

• Enhanced collaboration between departments by initiating cross-functional team meetings and communication channels.
• Assisted in developing operational policies that aligned with company goals, supporting long-term success.
• Provided insightful analyses on various aspects of the business, enabling management to make more informed decisions based on data-driven evidence.
• Leveraged advanced analytical tools to accurately forecast industry trends and inform strategic decision-making processes accordingly.
• Supported departmental managers in their efforts to consistently meet or exceed performance targets through regular progress monitoring and guidance.

• Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
• Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
• Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
• Provided comprehensive support to the CPO, enabling them to focus on critical decision-making and leadership tasks.
• Spearheaded cost-saving measures through in-depth budget analysis and identifying areas for improvement.

• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
• Fostered a culture of continuous improvement by regularly reviewing processes and identifying areas for optimization.
• Maximized stakeholder value by consistently delivering on financial targets while adhering to strict ethical guidelines.
• Boosted customer satisfaction with proactive communication and timely issue resolution.
• Provided leadership for continual management and employee training initiatives.

• Analyzed, interpreted and shared regulatory policy expertise.
• Optimized resource allocation by analyzing staffing needs, scheduling accordingly, and managing workload distribution among employees.
• Increased customer retention rates by establishing strong relationships with clients, ensuring their ongoing needs were met, and addressing any issues promptly.
• Implemented innovative marketing strategies for increased public awareness of the branch''s offerings, attracting new customers and retaining existing ones.

• Analyzed data from various sources to monitor performance trends, identifying areas where improvements could be made or resources reallocated more effectively.
• Served as a liaison between internal teams and external partners to facilitate seamless collaboration on joint projects or initiatives.
• Enhanced staff productivity by creating performance assessment tools and providing targeted training programs.
• Improved communication between departments by developing and implementing comprehensive reporting systems.

- Served in various positions of responsibility over a 20 year military career: Deputy Commander/Chief of Staff of Western US Operations (managed 2000+ personnel); Commander of Air Force Recruiting for mid-Atlantic Region (managed 200 personnel); Administrative Office to Secretary of the Air Force and Air Force Chief of Staff; Chief of Administration roles; Chief of Manpower Assessment roles