Glen Cronic
Suwanee,Georgia
Summary
Seasoned DBA and engineer with over 35 years of IT experience and has worked the last 27 years as an employee/contractor with BellSouth Mobility, Cingular Wireless and AT&T. Lead support for AT&T's Oracle Enterprise Manager Cloud Control application, which supports over 10,000 Oracle databases. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues. Respectful self-motivator gifted at finding reliable solutions for software issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Presently, Glen is on the Technical Infrastructure Architecture team within Kyndryl's Global Technology Services at AT&T.
Overview
27
27
years of professional experience
Work History
SDBA Engineering Team
Kyndryl
09.2021 - Current
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Integrated third-party tools and components into applications.
- Analyzed proposed technical solutions based on customer requirements.
IT Support Engineer
IBM
09.2019 - 08.2021
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
Oracle Database Administrator/SDBA Engineer Team
BellSouth Mobility/Cingular Wireless/AT&T
08.2002 - 08.2021
- Participated in situation management of incidents to support database operations.
- Worked with customers and other third parties to support DBA functions.
- Reviewed database design to recommend enhancements or improvements.
- Liaised with system administrators to monitor, troubleshoot, triage and provide RCAs for incidents.
- Troubleshot database issues to create and resolve trouble tickets.
- Monitored and analyzed database activity to identify and prevent incidents and recommend performance improvements.
Oracle Database Administrator
Contractor To BellSouth Mobility
07.1996 - 07.2002
- Established working relationships across various departments to understand existing and emerging IT requirements.
- Worked with customers and other third parties to support DBA functions.
- Developed automated processes to manage database creation in virtualized or cloud environment.
- Participated in situation management of incidents to support database operations.
- Monitored and analyzed database activity to identify and prevent incidents and recommend performance improvements.
- Provided resources and skill sets to support DBA functions for applications.
Education
Bachelor of Science - Mathematics And Computer Science
Georgia State University
Atlanta, GASkills
- Operational Support
- Workflows and Queries
- WebLogic Oracle
- Analytics
- Programming Languages
- SharePoint
- UNIX
- Performance and Scalability Optimization
- Technical Analysis
- Technical Support
- Programming
- Performance Tuning
- SQL
Timeline
SDBA Engineering Team
Kyndryl
09.2021 - Current
IT Support Engineer
IBM
09.2019 - 08.2021
Oracle Database Administrator/SDBA Engineer Team
BellSouth Mobility/Cingular Wireless/AT&T
08.2002 - 08.2021
Oracle Database Administrator
Contractor To BellSouth Mobility
07.1996 - 07.2002
Bachelor of Science - Mathematics And Computer Science
Georgia State University
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