Glen Peters Jr.
Copperas Cove,Texas
Summary
Dynamic IT professional with 5 years of dedicated service as a US Army Contractor, excelling as a Computer Operator III and Human Systems Integration (HSI) Data Manager. Committed to empowering Soldiers with the critical systems they need to successfully execute their missions and defend our nation. Proficient in troubleshooting complex technical issues, ensuring seamless operation and optimal performance of mission-critical systems. Currently holding an Active Secret Clearance, I exemplify a strong adherence to security protocols and operational excellence. Fueled by a passion for the Information Technology industry, I completed rigorous IT and Cyber Security training through the Computer User Support Specialist (CUSS) program at ACI Learning Company. I am eager to leverage my skills in roles such as IT Specialist, Quality Assurance Engineer, Configuration Manager, Desktop Support, Systems Engineer, or Technical Support to drive innovation and enhance organizational effectiveness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NET Instructor / IT Support
Synertrex LLC
Fort Cavazos, TX
06.2023 - 11.2024
- Redesigned and enhanced technical training modules to integrate new systems, software updates, and procedural improvements—resulting in significantly more effective instruction and noticeably higher trainee engagement.
- Validated and quality-assured NET (New Equipment Training) materials through thorough pre-mission reviews and dry-run sessions, increasing operational preparedness and greatly reducing setup time during live training events.
- Provided high-level IT and systems support, identifying and resolving complex hardware, software, and interoperability issues within Mission Command Systems. This effort ensured near-continuous system uptime and contributed directly to mission success.
- Maintained and regularly updated classroom training content, including lesson plans, student handouts, and practical labs. Updates aligned with evolving customer needs and improved trainees’ retention and application of key concepts.
- Managed training logistics and technical equipment transportation, successfully deploying essential systems across multiple training sites while maintaining system integrity and readiness.
- Demonstrated professionalism in all interactions at both customer and contractor sites, consistently strengthening trust and fostering long-term relationships through reliable, high-quality support and instruction.
- Sustained expertise in critical mission systems such as JBC-P, MMC-S, TMC, CPC, and WIN-T, while continuously expanding knowledge of additional platforms to enhance team capability and adaptability.
- Led hands-on training sessions to guide students through real-time troubleshooting of configuration errors and software conflicts. This method helped develop stronger problem-solving skills and built learner confidence in system operation.
- Simplified user interaction with SNE hardware and software, effectively shortening the learning curve and reducing downtime for operational units in the field.
- Refined and accelerated network setup procedures, allowing teams to rapidly establish communications and shift focus toward mission objectives without technical delays.
- Enforced robust security practices, applying encryption and authentication protocols to safeguard sensitive data and ensure secure communications under all operational conditions.
- Optimized network performance to ensure stable and reliable connectivity—via satellite, terrestrial, and line-of-sight channels—supporting critical communications throughout the duration of operations.
Information Assurance Specialist
The Logistics Company
Fort Hood, TX
02.2023 - 06.2023
- Delivered exceptional end-user support for all IT users through in-person assistance, phone support, and email correspondence—consistently resolving technical issues quickly and maintaining a high level of customer satisfaction.
- Efficiently vetted and created NIPR accounts, enabling timely user access to essential systems and contributing to improved operational readiness across multiple departments.
- Provided full-spectrum technical support in PC and network environments, including installation, testing, repair, and troubleshooting of standalone systems, networked devices, printers, and peripherals—ensuring consistent system availability and minimal user downtime.
- Performed comprehensive diagnostics on hardware and software to identify and resolve complex technical issues, coordinating timely repairs and significantly reducing incident response time.
- Managed operations within a SIPR Vault, ensuring proper handling and security of classified materials and maintaining full compliance with DoD security protocols.
- Oversaw the issuance and return of IT equipment across multiple facilities, streamlining asset management processes and improving the accuracy of inventory tracking.
- Supported the maintenance of hand receipts for all IT assets within administrative buildings, enhancing accountability and providing clear documentation for asset control.
- Executed system imaging and re-imaging procedures, optimizing workstation performance, freeing up storage space, and resolving user profile complications effectively.
- Installed and maintained Category 5 cabling to ensure seamless connectivity between networked systems, routers, and switches, improving network stability and reliability.
- Utilized command-line tools to execute advanced administrative functions and system configurations, enhancing overall system management and troubleshooting efficiency.
- Developed training materials and conducted workshops to increase staff awareness of information security best practices and company policies.
- Implemented robust access controls, ensuring that only authorized personnel had access to sensitive data.
- Maintained up-to-date knowledge of industry trends, threat intelligence, and emerging technologies in order to recommend innovative solutions for enterprise-wide information assurance challenges.
HSI Data Manager
SAWIST/ Infrastructure Planning Consulting Logistics
Fort Bliss, TX
06.2022 - 02.2023
- Accurately entered and maintained client information in spreadsheets and enterprise databases, enabling leadership to access essential data efficiently and support informed decision-making.
- Identified and resolved data entry errors, preventing duplication across systems and improving overall data integrity across internal platforms.
- Reviewed and updated account records within company systems, ensuring accuracy, policy compliance, and improved customer service responsiveness.
- Proofread and edited business and technical documents to eliminate errors, enhancing communication quality and minimizing revision cycles.
- Performed routine database backups to secure critical information, ensuring adherence to data protection standards and company policies.
- Processed customer and account documentation by reviewing source data for accuracy and completeness, improving data reliability and streamlining account setup procedures.
- Scanned and analyzed large volumes of documents and reports to extract and compile key data, supporting faster retrieval and timely decision-making.
- Maintained high levels of focus and attention to detail during prolonged tasks, ensuring accuracy and consistency in data entry and record management.
- Regularly updated databases with new and modified customer and account information, enhancing data relevance and supporting real-time access for stakeholders.
- Consistently exceeded quality benchmarks, contributing to increased team productivity and improved performance metrics across data management functions.
- Generated detailed reports and conducted chart audits to maintain organized and accurate records, enhancing data visibility and supporting strategic planning.
- Managed billing and invoicing data, prepared accounts receivable documentation, and developed revenue reports to support financial audits and improve oversight.
- Responded to daily data and customer service inquiries within established deadlines, ensuring timely resolution and contributing to overall customer satisfaction.
- Compiled, sorted, and validated electronic data against physical documentation to support quality control efforts and maintain data accuracy.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
Correctional Officer III
Texas Department of Criminal Justice
Gatesville, TX
06.2021 - 06.2022
- Performed complex correctional duties related to the care, custody, and supervision of approximately 1,341 G1–G4 inmates, ensuring institutional safety and strict adherence to correctional policies and procedures.
- Supervised inmate work crews during daily assignments, maintaining order, preventing escapes, and enforcing institutional rules to support a secure and controlled environment.
- Operated with minimal supervision, exercising sound judgment and initiative to respond effectively to dynamic situations and enhance facility operations.
- Implemented and enforced security protocols by conducting inmate counts, overseeing meal distribution, and supervising inmates in both housing and work areas—while managing the physical demands of extended periods of sitting, standing, and climbing.
- Monitored inmate movements and activities to identify and address suspicious behavior, potential conflicts, and rule violations, resulting in a noticeable decrease in facility incidents.
- Proactively observed inmate behavior to detect early signs of potential threats, including criminal activity or escape attempts, contributing to a safer environment for staff and offenders.
- Maintained professionalism and composure while managing high-risk or volatile situations, ensuring the safety and well-being of inmates, staff, and visitors.
- Conducted thorough cell searches to identify and remove contraband, weapons, and other prohibited items, reinforcing security measures and institutional discipline.
Education
Bachelor of Science - Information Technology
University of Arizona Global Campus
Chandler, AZ03-2028
Associate of Science - Information Technology
Vista College
Richland, Tx03.2019
Skills
- Software & Systems:
- Microsoft Windows (XP, Vista, 7, 8, 81, 10,11), Linux, Mac, OSX, iOS
- Microsoft Office Suite (2003, 2007, 2010, 2013, 2016, 365), AVG, Adobe Acrobat products, Microsoft Exchange, and iCloud
- Hardware: Military computer hardware, cables
- Identification of hardware and replacement
- Diagnosing and troubleshooting hardware issues Perform upgrades and maintenance support Computer hardware, Storage capabilities & network support
- Networking expertise
- TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, VMWare, vCenter, Trix Box
- Strong communication skills
- Public speaking
- Informative lectures
- Adult learning
Accomplishments
- Earned NET ITC Certification by successfully completing 32 hours of instructor-led training, demonstrating accuracy, efficiency, and proficiency in instructional delivery.
Clearance
Secrect (Active)
Certification
- Security+ Certification Completion Date: October 2024
- Instructor Training Course
- NET ITC Certification Completion Date: July 2023
Training
- Computer User Support Specialist (CUSS) Program
- PeopleCert ITIL v4 Foundation
- CompTIA A+ (1101 & 1102)
- CompTIA Security+ (601 CML)
- CompTIA Network+ (008 CML)
- (Virtual Campus) Centennial, CO Completion Date: May 2025
Additional Information
- United States Army
- Military Contractor – Test Phases for Operational Test Command
- AVIATION/Ground Units:
- APACHE/JAGM (AH-64 V IOT), BLACKHAWK (UH60V IOT), SCAMPIL, RPUAS LUT, TUAS FOT, MSITD/MS2TD
- Spider IIA IOT, STRYKER, Manpack & Leader Radio, Air Defense Artillery (ADA) A1AMD, Integrated Visual Augmentation System (IVAS)
CompTIA Security +
Successfully completed the ACI Learning program to earn my CompTIA Security+ certification. Dedicated several weeks of focused study and preparation to pass the exam and strengthen my foundational knowledge in cybersecurity.
Timeline
NET Instructor / IT Support
Synertrex LLC
06.2023 - 11.2024
Information Assurance Specialist
The Logistics Company
02.2023 - 06.2023
HSI Data Manager
SAWIST/ Infrastructure Planning Consulting Logistics
06.2022 - 02.2023
Correctional Officer III
Texas Department of Criminal Justice
06.2021 - 06.2022
Bachelor of Science - Information Technology
University of Arizona Global Campus
Associate of Science - Information Technology
Vista College