Summary
Overview
Work History
Skills
Timeline
Generic

Glen Garcia

Rocky Mount,NC

Summary

Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Walmart and Lowes Home Improvement. Excelled in task delegation and collaborative learning, achieving significant improvements in team performance and service quality. Skilled in curriculum development and facilitation techniques, driving employee growth and program excellence at St Francis Hospital.

Overview

35
35
years of professional experience

Work History

Store Manager

Walmart
03.2011 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Operations Manager

Lowes Home Improvment
03.2004 - 03.2011
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

District Manager

Swisher Hygiene Inc.
03.2000 - 03.2004
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

District Manager

Surface Doctors
03.1994 - 03.2000
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Program Facilitator

St Francis Hospital
03.1990 - 03.1994
  • Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
  • Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
  • Mentored junior facilitators on best practices for effective content delivery techniques and audience engagement tactics.
  • Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations.
  • Implemented time management strategies within sessions to cover all relevant topics effectively while adhering to schedule constraints closely.

Skills

  • Collaborative learning
  • Task delegation
  • Facilitation techniques
  • Curriculum development

Timeline

Store Manager

Walmart
03.2011 - Current

Operations Manager

Lowes Home Improvment
03.2004 - 03.2011

District Manager

Swisher Hygiene Inc.
03.2000 - 03.2004

District Manager

Surface Doctors
03.1994 - 03.2000

Program Facilitator

St Francis Hospital
03.1990 - 03.1994

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Glen Garcia