Proven leader and strategic thinker, adept in operations management and staff training, with a track record of enhancing business planning and customer satisfaction at Tony's Pizza And Pasta. Skilled in equipment operation and maintaining rigorous safety standards, I have successfully driven team performance and profitability through decisive decision-making and effective customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have knack for detail and efficacy. I am never late to work and always stay late to finish projects.
Overview
49
49
years of professional experience
Work History
Owner/Operator Dog Boarding Kennel
Self
06.2015 - Current
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Kept all building areas and equipment functional and well-organized to promote business performance.
Trained and motivated employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Assessed income and expenses and adapted plans to improve profit levels.
Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Developed long-term strategic goals for the business based on market trends analysis.
Prepared annual budgets with controls to prevent overages.
Contributed positively to the local community through involvement in various events or charitable organizations.
Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Developed comprehensive training programs for employees to enhance skills and improve productivity.
Operated with safety and skill to avoid accidents and delays.
Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Owner/Operator
Tony's Pizza And Pasta, Driggs Idaho
07.1995 - 09.2015
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Negotiated contracts with vendors to secure favorable terms for the business.
Trained and motivated employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Assessed income and expenses and adapted plans to improve profit levels.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Fostered strong professional network and partnership building skills to connect with quality leads.
Contributed positively to the local community through involvement in various events or charitable organizations.
Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
Managed purchasing, sales, marketing and customer account operations efficiently.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
Demolished and repaired old concrete surfaces.
Set wood and other forming materials to prepare for concrete pours.
Maintained clean, safe worksite for team safety and to help keep projects on-track.
Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
Assisted with installation of steel and anchor bolts to reinforce concrete.
Installed rebar and molded expansion joints and edges for concrete projects.
Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
Routinely lifted and moved items weighing up 100+ pounds.
Trained new laborers in crew processes and safety behaviors.
Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
Preserved the structural integrity of concrete by applying appropriate sealing or waterproofing treatments after curing.
Prevented job site accidents by adhering to established safety protocols during all phases of construction operations.
Demonstrated adaptability in working with diverse materials ranging from traditional Portland cement-based mixes to specialized products like epoxy resins or fiber-reinforced polymers.
Shoveled materials such as dirt, gravel, and asphalt.
Wore correct clothing and protective equipment for jobs.
Prepared and placed concrete to create sidewalks, driveways, or patios.
Troweled and finished concrete to create textured or decorative surfaces.
Mixed cement for standard, volumetric, or pervious concrete.
Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
Repaired damaged items using different chemicals and tools.
Trained new production staff members on safe and efficient production procedures and proper machine operations.
Adjusted machines to increase productivity for runs.
Performed general equipment maintenance and repair to minimize downtime.
Operated range of heavy equipment on regular basis with advanced skill.
Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
Trained in diverse pieces of equipment and useful attachments to handle team needs.
Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
Operated machining equipment safely with team of operators.
Moved equipment between job locations using truck and trailer.
Kept machinery in proper working order by repairing and replacing malfunctioning parts.
Loaded and unloaded construction materials on site.
Followed safety protocols while operating machinery.
Operated heavy equipment to move large quantities of dirt and debris.
Loaded and moved materials such as dirt and rocks based on specific job needs.
Monitored fuel, oil and water levels of heavy equipment.
Removed topsoil, vegetation, and rocks to grade earth to specifications.
Ranch Hand
Family
01.1976 - 08.1985
Family owned Ranch in Lander wyoming. 800 acres. Cattle, horses.
Repaired equipment and animal living spaces.
Maintained equipment and ranch structures.
Herded livestock using horses or ranch ATVs.
Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
Performed repairs and preventive maintenance on equipment and property.
Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
Moved livestock by herding animals to different ranch locations to avoid pasture damage.
Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
Branded and tagged livestock for proper identification and security when lost and stolen.
Enhanced ranch safety by conducting regular equipment maintenance checks and repairs.
Cared for about 400 animals by feeding, watering, vaccinating and assisting with birthing.
Assisted laborers by loading and unloading heavy machinery and equipment.
Reported any property damage or concerns to supervisors and completed requested services to resolve.