Summary
Overview
Work History
Education
Skills
Timeline
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GLEN HARTSOK

Glen Burnie

Summary

Glen is perfectly suited to this endeavor as he spent the bulk of his career in the railroad industry, amassing skills in operations, customer service, shipments of bulk and containerized products, and the myriad processes associated with commerce and transshipment. Upon his retirement in 2016, he chose to put that expertise to work for Maryland businesses.

Glen is a member of the Marley Civil League and Montgomery Village Foundation. He holds a Certificate from the University of Maryland’s Robert H. Smith School of Business in Global Business and is a proud graduate of Northeast High School in Pasadena, Maryland.

Overview

44
44
years of professional experience

Work History

Tonnage Clerk

CSX Transportation, Inc.
04.1977 - 02.2016
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Input data into spreadsheets and databases.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Security Guard

ALERT DETECTIVE AGENCY
Glen Burnie, MD
08.1976 - 04.1977
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.

CREW MEMBER

McDonald's Corp.
05.1972 - 06.1976
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

GED -

North East High School
Pasadena, MD
06.1975

Skills

  • Microsoft Excel
  • Billing and Invoicing
  • Microsoft Dynamics
  • File and Database Management
  • IBM Notes
  • Quality Management
  • Product and Service Sales
  • Microsoft Outlook
  • Calendar Management

Timeline

Tonnage Clerk

CSX Transportation, Inc.
04.1977 - 02.2016

Security Guard

ALERT DETECTIVE AGENCY
08.1976 - 04.1977

CREW MEMBER

McDonald's Corp.
05.1972 - 06.1976

GED -

North East High School

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GLEN HARTSOK