Glen Hill
Des Moines ,IOWA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Janitorial Lead
Outstanding Cleaning
12.2024 - Current
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
Food Preparation Worker
Mulberry Street Tavern
04.2022 - 08.2023
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
Barback
Aconto
05.2013 - 08.2017
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Greeted customers and provided friendly, knowledgeable service.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
Banquet Manager
The McCormick Place
09.2009 - 07.2013
- Directed and managed banquet functions for Number-person event.
- Collaborated with sales teams to create custom event packages tailored to the unique needs of each client.
- Enhanced client satisfaction with personalized menu planning and seamless dietary accommodation.
- Enhanced overall guest experience by addressing concerns promptly, professionally resolving issues as they arose during events.
- Supervised and mentored kitchen and serving staff.
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
Education
South Shore High School
Chicago, IL06.2009
Skills
- Cleaning expertise
- Detail-oriented
- Supervisory experience
- Clear communication
- Customer relations
- Adaptability
- Quality assurance
- Teamwork and collaboration
- Multitasking Abilities
Languages
Spanish
Limited Working
Timeline
Janitorial Lead
Outstanding Cleaning
12.2024 - Current
Food Preparation Worker
Mulberry Street Tavern
04.2022 - 08.2023
Barback
Aconto
05.2013 - 08.2017
Banquet Manager
The McCormick Place
09.2009 - 07.2013
South Shore High School
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