Summary
Overview
Work History
Education
Skills
Certification
Timeline
Military Service
Additional Information
Generic

Glen Hoffman

Salisbury,United States

Summary

To be part of a company that includes professional growth while providing challenging and rewarding career opportunities allowing me to utilize my knowledge and skills. Authorized to work in the US for any employer

Overview

9
9
years of professional experience
1
1
Certification

Work History

Product Specialist/Sales

Sales Associate

Queen City Homestore
Charlotte, NC
07.2020 - 06.2025
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions efficiently, ensuring accuracy and speed at checkout.
  • Maintained store appearance through effective merchandising techniques.
  • Collaborated with team members to achieve sales targets consistently.

Sales Manger

Mattress Warehouse
Frederick, MD
03.2016 - 06.2020
  • Developed and implemented sales strategies to drive revenue growth.
  • Analyzed market trends to identify opportunities for product expansion.
  • Collaborated with cross-functional teams to enhance customer engagement initiatives.
  • Trained and mentored junior sales staff on best practices and techniques.

Education

Associates - Business

Texas State Tech Institute
Waco, TX
05.1986

Skills

  • Order processing
  • Customer service
  • Phone call management
  • Google Workspace
  • Live chat
  • Non-technical user support
  • SMS customer support
  • Technical Proficiency
  • Sales management
  • Communication skills
  • Phone etiquette
  • Customer service manager experience
  • Customer support specialist experience
  • Order inquiry handling
  • Managing teams in a customer support role - Largest customer support team managed (16-20 team members)
  • Customer training
  • Negotiation
  • Presentation skills
  • Call center experience
  • Technical support
  • Phone customer support
  • Customer support experience within retail industry
  • Marketing
  • Call center agent experience
  • Managing customer accounts
  • Client services
  • Microsoft Office
  • Individual consumer customer service
  • Improving customer support response time - Customer support response time improved (21-30%)
  • Email customer support
  • Public speaking
  • Customer support - Customer support experience (More than 20 years)
  • In-person customer service
  • Customer service video conferencing
  • Microsoft Teams
  • Providing product information
  • Organizational skills

Certification

Driver's License

Timeline

Sales Associate

Queen City Homestore
07.2020 - 06.2025

Sales Manger

Mattress Warehouse
03.2016 - 06.2020

Product Specialist/Sales

Associates - Business

Texas State Tech Institute

Military Service

Navy, Operations Specialist, United States, 1980-09, 1984-07, Branch: Navy, Service Country: United States, Rank: E-4, Operations Specialist, Commendations: Battle E Ribbon

Additional Information

  • Extensive knowledge in sales, management and customer service.
  • Meeting quotas while providing my employer with persistent work ethics.

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