Glen Hoffman
Salisbury,United States
Summary
To be part of a company that includes professional growth while providing challenging and rewarding career opportunities allowing me to utilize my knowledge and skills. Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Specialist/Sales
Sales Associate
Queen City Homestore
07.2020 - 06.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy and speed at checkout.
- Maintained store appearance through effective merchandising techniques.
- Collaborated with team members to achieve sales targets consistently.
Sales Manger
Mattress Warehouse
03.2016 - 06.2020
- Developed and implemented sales strategies to drive revenue growth.
- Analyzed market trends to identify opportunities for product expansion.
- Collaborated with cross-functional teams to enhance customer engagement initiatives.
- Trained and mentored junior sales staff on best practices and techniques.
Education
Associates - Business
Texas State Tech Institute
Waco, TX05.1986
Skills
- Order processing
- Customer service
- Phone call management
- Google Workspace
- Live chat
- Non-technical user support
- SMS customer support
- Technical Proficiency
- Sales management
- Communication skills
- Phone etiquette
- Customer service manager experience
- Customer support specialist experience
- Order inquiry handling
- Managing teams in a customer support role - Largest customer support team managed (16-20 team members)
- Customer training
- Negotiation
- Presentation skills
- Call center experience
- Technical support
- Phone customer support
- Customer support experience within retail industry
- Marketing
- Call center agent experience
- Managing customer accounts
- Client services
- Microsoft Office
- Individual consumer customer service
- Improving customer support response time - Customer support response time improved (21-30%)
- Email customer support
- Public speaking
- Customer support - Customer support experience (More than 20 years)
- In-person customer service
- Customer service video conferencing
- Microsoft Teams
- Providing product information
- Organizational skills
Certification
Driver's License
Timeline
Sales Associate
Queen City Homestore
07.2020 - 06.2025
Sales Manger
Mattress Warehouse
03.2016 - 06.2020
Product Specialist/Sales
Associates - Business
Texas State Tech Institute
Military Service
Navy, Operations Specialist, United States, 1980-09, 1984-07, Branch: Navy, Service Country: United States, Rank: E-4, Operations Specialist, Commendations: Battle E Ribbon
Additional Information
- Extensive knowledge in sales, management and customer service.
- Meeting quotas while providing my employer with persistent work ethics.