GLEN INGEBRETSON
Phoenix,AZ
Summary
5-years experience as a Honeywell Product Quality Engineer - BS degree in Systems Engineering. Additional coursework in Industrial Engineering - Experience with AS9100 standard - Experience with RCCA and using teams to drive projects to completion - Skilled at MS Office applications
Overview
29
29
years of professional experience
Work History
Associate Analyst 1
AMLR Rightsource
40 N Central Ave F22, Phoenix, AZ 85004
07.2025 - Current
- Transaction Monitoring:Analyzing large volumes of financial data to identify suspicious patterns, trends, or activities indicative of money laundering or terrorist financing.
- Due Diligence:Performing Know Your Customer (KYC) and Customer Due Diligence (CDD) reviews on new and existing customers, partners, and vendors.
- Investigation:Conducting thorough investigations into flagged transactions or customer activities to determine if they are legitimate or require further action.
- Reporting:Preparing and submitting accurate regulatory reports, such as Suspicious Activity Reports (SARs), to authorities as required by law.
- Policy & Procedure:Staying current on anti-money laundering regulations, assisting in the development and implementation of internal policies, and recommending procedural changes to improve compliance.
- Risk Assessment:Evaluating the potential for money laundering within the institution and implementing appropriate risk-based controls to mitigate these risks.
Residential Technical Support
CABLEONE, Inc.
Phoenix, AZ
01.2011 - 02.2025
- Receive and address customer inquiries and complaints via phone and email.
- Provide technical support and troubleshooting assistance for a range of home technology products.
- Educate customers on product features and usage.
- Conduct remote troubleshooting to identify and resolve technical problems.
- Escalated complex issues to higher-level support teams when necessary.
- Document customer interactions and resolutions in a clear and concise manner.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Engineer/Project Management Support
TOR ENGINEERING
Phoenix, AZ
01.2008 - 02.2009
- Using Federal Government procedures, assisted project managers in management of federal power line project.
- Interfaced with various departments and agencies to create reports and proposals for construction projects. C
- Conducted field surveys of existing equipment and lines and documented results. Determined equipment necessary for projects.
- Collaborated with project managers to align engineering initiatives with strategic business goals.
- Spearheaded initiatives to reduce costs through process optimization and resource management.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Participated in formal internal design reviews of proposed products and components.
Data Analyst
NISSAN TECHNICAL CENTER NORTH AMERICA
Stanfield, AZ
01.2004 - 01.2008
- Analyzed market trends to determine customer needs and wants.
- Compiled data and statistics used in decision-making.
- Created reports addressing internal company concerns regarding quality issues and customer perceptions drawn from multiple databases.
Product Quality Engineer
HONEYWELL, AEROSPACE ELECTRONIC SYSTEMS
Phoenix, AZ
01.1997 - 02.2002
- Managed two assembly lines.
- Reviewed quality of product exiting facility.
- Mediated and resolved customer issues. T
- rained personnel on company policies and processes. Audited functional work area.
- Functioned as facilitator of material review board.
- Identified deficiencies in an internal inspection process. Revised procedure after customer audits, resulting in increased customer satisfaction
- Conducted root cause analysis for quality issues, driving corrective actions to mitigate risks.
- Collaborated with design teams to integrate quality considerations during product development phases.
- Conducted root cause analysis on defective products, leading to targeted improvements in design and manufacturing processes.
Education
BS degree - Systems Engineering
University of Arizona
Industrial Engineering
Arizona State University
Skills
- 5-years experience as a Honeywell Product Quality Engineer
- Experience with AS9100 standard
- Skilled at MS Office applications
- MS Excel
- Continuous improvement
- Report preparation
- Deadline adherence
- Attention to detail
- Analytical problem solving
Timeline
Associate Analyst 1
AMLR Rightsource
07.2025 - Current
Residential Technical Support
CABLEONE, Inc.
01.2011 - 02.2025
Engineer/Project Management Support
TOR ENGINEERING
01.2008 - 02.2009
Data Analyst
NISSAN TECHNICAL CENTER NORTH AMERICA
01.2004 - 01.2008
Product Quality Engineer
HONEYWELL, AEROSPACE ELECTRONIC SYSTEMS
01.1997 - 02.2002
Industrial Engineering
Arizona State University
BS degree - Systems Engineering
University of Arizona