Glen Llamas
Part Time Service Coordinator & College Student
Salinas,CA
Summary
Dynamic Service Coordinator at Americas Tires with a proven track record in enhancing customer satisfaction and driving sales through effective communication and problem-solving. History in fast food management with skills of handling customer inquiries whilst ensuring seamless communication and completion of tasks between crew members. Successfully completed the MPC EMT program and obtained NREMT certification, qualifying me to perform all duties and responsibilities of an Emergency Medical Technician. Currently seeking a fulfilling career in the Fire Service.
Overview
7
7
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Service Coordinator
Americas Tires
07.2023 - Current
- Coordinated and monitored vehicle service activities to confirm work met all requirements.
- Ensuring Tire Technicians complete task at hand
- Served as a primary point of contact for customers, addressing inquiries, providing updates, and ensuring overall satisfaction with vehicle services completed with their vehicle.
- Managed a high volume of customer requests, ensuring timely and effective service delivery.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Little Caesars
Salinas, CA
09.2020 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored crew members in their duties by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily operations to maintain store cleanliness and organization.
Guest Advocate
Target
09.2018 - 02.2020
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate Degree - Fire Science
Monterey Peninsula College
Monterey 05.2001 -
Skills
Completed & Graduated MPC EMT Program
Passed the NREMT
Skilled and Certified in Basic life support
CPR Certified
Skilled in tire removal, installation, and balancing using industry-standard equipment and techniques
Customer Service & Communication Skills
Sales
Certification
Obtained CPAT Card
Timeline
CPR Certified
02-2025
Passed NREMT
11-2024
Obtained CPAT Card
10-2024
Service Coordinator
Americas Tires
07.2023 - Current
Assistant Manager
Little Caesars
09.2020 - 07.2023
Guest Advocate
Target
09.2018 - 02.2020
Associate Degree - Fire Science
Monterey Peninsula College
05.2001 -
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