Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Glen Logan

Fort Worth,TX

Summary

Dedicated and hardworking individual with a commitment to excellence, as evidenced by experiences with LSU, NFL, XFL, and various other companies. Demonstrated ability to train individuals to become better athletes and responsible citizens. Developed deep understanding of recruiting in college, successfully attracting talented individuals to join LSU and contributing to National Championship victory. Seamlessly transitioned skills into workforce, making significant impact on everyday life. Customer service professional with caring and friendly approach excelling in consumer retail and B2B settings. Promoted to HR manager at KDS Universal Concepts, eager to enhance customer experience and increase retention rates through efficient resolution of concerns raised by customers and employees. Conscientious and compassionate approach to human resources drives me to assist employers in recruiting, developing, and retaining highly qualified candidates. Partner with management teams to cultivate employee-centric cultures fostering positive morale and optimizing productivity. Strong interpersonal skills, coaching abilities, and effective communication contribute to motivation and positivity in all endeavors. Well-qualified HR manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to take on new professional challenges with commitment to ensuring customer satisfaction through exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bank Teller

CHASE Bank
10.2023 - 01.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Defensive Line Assistant Coach & Teachers Assistant

Clovis East High School
06.2023 - 08.2023
  • I was given the opportunity to become a Defensive line coach at Clovis East High School in Clovis, California
  • My responsibilities were to prepare a group of young men for game time situations, mentoring, and teach them about life and the game of football.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.

Athlete (XFL Houston Roughnecks)

XFL Houston Roughnecks
05.2023 - 08.2023


  • Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
  • Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.

Athlete (Cleveland Browns)

Cleveland Browns
01.2023 - 05.2023
  • Demonstrated strong leadership skills as a team captain, motivating teammates and fostering a supportive environment.
  • Displayed excellent sportsmanship, earning the respect of coaches, teammates, opponents, and officials alike.
  • Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
  • Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.

Customer Service Representative and Human Resource Manager

KDS Universal Concepts
04.2022 - 01.2023
  • Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume
  • Manage the staffing process, including recruiting, interviewing, hiring and onboarding
  • Ensure job descriptions are up to date and compliant with all local, state and federal regulations
  • Grew existing customer accounts by 28% through exceptional customer service and effective sales techniques
  • Create a compensation strategy for all employees based on market research and pay surveys
  • Ensure that all HR polices within the company are applied consistently
  • Quickly triaged incoming calls and escalated calls when necessary, reducing the average time to resolution by 18%
  • Actively worked to display a courteous and emphatic attitude to customer resulting in a net promoter score over 50.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.

Customer Service Supervisor & Human Resource Generalist

Premiere Response
03.2020 - 04.2022
  • Primary backup for payroll processing, including biweekly and semimonthly updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, hourly-employee validations, and benefit changes
  • Maintained a knowledge base of the evolving product offerings and improved customer retention by 8% by proactively recommending new products to existing customers
  • Handle all Administrative tasks for onboarding, new-hire orientations, and exit interviews, which included data entry in Human Resources Information Systems (HRIS) and audits for accuracy and compliance
  • Increased average customer order size for new customers by 15% by quickly understanding their needs and recommending the right product offerings.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.

Education

Bachelor of Arts - Human Resources, Finance, and Business Admin. (Interdisciplinary Studies)

Louisiana State University
Baton Rouge, LA
01.2021

Skills

  • Leadership
  • Coaching
  • Negotiation
  • Recruiting
  • Presentation Skills
  • Project Management
  • Human Resources
  • Event
  • Microsoft Word
  • Microsoft Excel
  • Communication
  • Retail Sales
  • Training & development
  • Multi-Tasking
  • Finance
  • Decision-making
  • PeopleSoft software
  • Money Handling
  • Deposit and withdrawal management
  • Cash counting
  • Professionalism and Courtesy
  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Effective Communication
  • Group leadership
  • Personable and friendly
  • Building Relationships

Certification

  • Certified Payroll Professional (CPP) - American Payroll Association.
  • CPR/AED Certification
  • Workforce Planning Professional (WPP) – Human Capital Institute.

Timeline

Bank Teller

CHASE Bank
10.2023 - 01.2024

Defensive Line Assistant Coach & Teachers Assistant

Clovis East High School
06.2023 - 08.2023

Athlete (XFL Houston Roughnecks)

XFL Houston Roughnecks
05.2023 - 08.2023

Athlete (Cleveland Browns)

Cleveland Browns
01.2023 - 05.2023

Customer Service Representative and Human Resource Manager

KDS Universal Concepts
04.2022 - 01.2023

Customer Service Supervisor & Human Resource Generalist

Premiere Response
03.2020 - 04.2022

Bachelor of Arts - Human Resources, Finance, and Business Admin. (Interdisciplinary Studies)

Louisiana State University
Glen Logan