Glen McCarty
Killeen
Summary
Dynamic and dedicated professional with experience at Heights Home Health, excelling in patient monitoring and health records management. Proven ability to enhance customer relationships and drive sales as a Call Center Representative. Strong problem-solving skills and a commitment to quality ensure exceptional service delivery in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Health Aide
Heights Home Health
02.2020 - Current
- Provided housekeeping and laundry services, shopped for food and served meals and snacks.
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager.
- Cared for elderly, convalescent and handicapped patients in patient's home.
- Helped with general light housekeeping and transportation arrangements.
- Used [Software] to maintain records of services performed and condition of patients.
Call Center Representative
ThermoSpas
07.2020 - 05.2024
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Construction Worker
Triple R
06.2015 - 08.2019
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Assisted with successful, time-sensitive renovations of various structures.
- Installed drywall, siding and other structural components.
- Helped with door and window installations.
- Mixed and poured concrete for variety of projects.
Sales Associate
Dillards Department Store
01.2013 - 04.2017
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Killeen High School
Killeen, TXJava script certificate
Udemy
Online02-2024
Skills
- Feeding assistance
- Medication tracking
- Patient mobility assistance
- Patient monitoring
- Vital signs documentation
- Meal preparation
- Health records management
- Vital signs monitoring
- Enrichment programming
- Programming languages: java, C#, net, Python
- Java programming skills
- Programming in Java
- Sales closing
- Complaint resolution
- Account updating
- Report preparation
- Customer relationship management
- Database research
- Customer support
- Providing customer support
- Call handling
- Record preparation
- Data gathering
- Analytical
- Appointment scheduling
- Team-oriented and dependable
- Scaffold building
- Asphalt paving
- Traffic routing
- Drywall hanging
- Surveying
- Resource management
- Safety and compliance
- Landscaping
- Concrete laying
- Tile setting
- Multitasking and organization
- Material transport
- Problem-solving
- Concrete finishing
- Masonry work
- Roofing installation
- Time management
- Physical stamina
- Typing 60-70 words per minute
- Memo drafting and typing
- Fast typing
- Basic typing skills
- Typing and filing
Certification
- Licensed java scriscript - 2024
Timeline
Call Center Representative
ThermoSpas
07.2020 - 05.2024
Health Aide
Heights Home Health
02.2020 - Current
Construction Worker
Triple R
06.2015 - 08.2019
Sales Associate
Dillards Department Store
01.2013 - 04.2017
High School Diploma -
Killeen High School
Java script certificate
Udemy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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