Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Glen McCloskey

Springfield,New Jersey

Summary

Results-driven professional with extensive experience in system management, data and process analysis, business requirements, and functional specification oversight. Skilled in leading teams within Agile environments, delivering innovative solutions to complex challenges. Proficient in leveraging AI-driven tools and methodologies to enhance data analysis, optimize processes, and drive intelligent decision-making. Exceptional communicator with strong interpersonal skills, adept at building and maintaining collaborative relationships with diverse stakeholders across all levels.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior IT Business Analyst

Managed Health Care Associates, Inc. (MHA)
01.2016 - Current
  • Technical Support and Administration
  • Decompose and organize requirements into Epics and Acceptance Criteria identified User Stories, memorialize in Atlassian Jira
  • Produce models, mock-ups, process flow diagrams current/future state, applicable for defining and illustrating requirements
  • Collaborate with development, Solutions Architecture and IT Operations teams in coordinating and supporting technical design of Microsoft Azure infrastructure environments
  • Craft and execute SQL queries for analyzing and extracting data to troubleshoot issues and incidents, solve problems, hear requirements, support business processes
  • Practice RICE scoring framework to advise in prioritization exercises
  • Organizational Collaboration and Leadership
  • Mentor and coach Associate-level Business Analysts and Business Analysts
  • Partner with UX Designer to ensure solutions meet both user and business requirements
  • Facilitate Agile ceremonies including Stand-ups, Sprint Grooming and Sprint Planning meetings
  • Primary support resource for development, Quality Assurance testing and UAT teams to assure conditions of acceptance are met in coding and testing practices
  • Career Highlight
  • Designed and refined AI prompting for large-scale Contracts initiative, enabling extraction and transition of 50,000+ documents to a best-in-class third-party AI CLM platform.
  • Pioneered AI-driven process within EPMO to create process flow diagrams, accelerating documentation timelines.
  • Championed AI-powered conversion of spreadsheet items to Jira tickets via Claude/Atlassian integration, streamlining task management.
  • Gathered requirements, designed, and documented specs for a business process, reducing elapsed time from 10 days to 4, ensuring SLA compliance.
  • Elicit requirements utilizing situation-appropriate practices including interviews, JAD sessions, and user observations
  • Lead business analysis for multiple products displaying numerous KPIs on dashboards comprised of many different data visualization types
  • Lead business analysis and lead authoring of patent application embodiment for a long-term care pharmacy technology solution improving claim accuracy and resulting in increased reimbursements
  • Established processes for identifying and measuring Benefits Realization and E2E User Acceptance Testing
  • Single handedly designed and stood up reporting processes required by CDC, with regards to administration of COVID-19 vaccinations
  • Acted as both Business Analyst and Project Manager for initiative to remediate financial-related processes off of antiquated (FoxPro) technology

Senior Specialist I Technical Systems Analyst

Prudential Group Insurance
01.2014 - 01.2016
  • Technical Support and Administration
  • Administer software development life cycle (SDLC) through artifacts, business requirements document, functional specifications document, requirements traceability matrix.
  • Organizational Collaboration and Leadership
  • Closely coordinate with business analyst to interpret and translate business requirements into functional specifications and creating deliverable for leading and guiding QA Testing and Technical Design teams.
  • Facilitate peer review and walk-through sessions of functional specification documentation for IT staff personnel, business analyst professionals, business stakeholders, and executive-level audience members.
  • Career Highlight
  • Played major role in successfully migrating a staff of 120 Customer Service Professionals from an aging/costly CRM application to a Pega platform within a 4-month time period on time and under budget.
  • Successfully administered and lead/guided junior analyst in project delivering digital communications functionality including two-way emailing and texting capabilities between external customers and Disability Claims staff.

Systems Analysis Specialist

Systems Analysis Specialist
01.2007 - 01.2014
  • Technical Support and Administration
  • Acquired necessary data for project analysis by drafting basic to intermediate SQL queries.
  • Worked collaboratively with various business areas in overseeing change request process and obtaining sign-off on requirements documentation; as well as with Training Team in creating and initiating training programs.
  • Keenly assessed user reported system issues into meaningful instructional documentation for developers.
  • Participated in security review documents and checklists exercises, ensuring integrity of information security.
  • Organizational Collaboration and Leadership
  • Conducted meetings with user groups to gather business requirements and use cases within given timelines guardrails for call center technology, sales and marketing, and underwriting applications.
  • Interfaced with the Programming Team in providing specifications and support during coding process and construction phase; as well as with business representatives in describing project’s scope and priorities.
  • Evaluated live testing progress and results in collaboration with the Automation Test Team.
  • Career Highlight
  • Successfully implemented CTI Integration with IVR system and CRM application by analyzing and documenting business requirements, writing functional specifications, developing and executing a comprehensive QA Test plan as well as coordinating UAT testing.
  • Capitalized on industry knowledge in creating and implementing the following:
  • Application simulations through iRise software; and
  • Training materials on various functionality of the Group Insurance Systems I support.

Education

Bachelor of Arts - Public Communications

Kean University
Union, NJ

Skills

  • Salesforce
  • Jira
  • Claudeai
  • SQL Server
  • Agile
  • Cloud
  • AI
  • InVision
  • JSON
  • Confluence

Accomplishments

    Inventor, Lead Authoring Patent Embodiment and partnership with Legal team and Patent Lawyer for US Patent # 12,094,588 B1

Affiliations

International Institute of Business Analysis (IIBA)

Certification

  • Certified Scrum Master (CSM)
  • ICAgile Certified Professional in Agile Product Ownership (ICP-APO)
  • Foundation Certificate in IT Service Management (ITIL)

Timeline

Senior IT Business Analyst

Managed Health Care Associates, Inc. (MHA)
01.2016 - Current

Senior Specialist I Technical Systems Analyst

Prudential Group Insurance
01.2014 - 01.2016

Systems Analysis Specialist

Systems Analysis Specialist
01.2007 - 01.2014

Bachelor of Arts - Public Communications

Kean University

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