Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Glen Merrick

Process
Mckinney,TX

Summary

Deadline-oriented Process professional looking to bring further success to an organization through astute skills in change improvements, process tools and problem analysis. Adaptable and ready to tackle diverse projects and variable production realities. Carefully manages internal personnel and third-party contractors to produce cohesive and optimized final project results. Committed to reducing completion times, budgetary impacts and success rates. Accomplished with more than 15 years of enforcing compliance and improving steps in accomplishing goals. Successful and driven individual committed to proactive planning and goal-oriented work. Ingenious and tirelessly seeks operational improvements and detects performance weaknesses. Dedicated to expanding throughput and reducing unnecessary waste. Eager to wring every drop of performance from available budgets and resources. Innovative and highly skilled in continuous improvement. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing a similar position where a well-qualified individual with an understanding of process management and process implementation is needed.

Overview

17
17
years of professional experience
6
6
years of post-secondary education

Work History

Process Consultant

Ingram Micro
Irvine, CA
02.2019 - Current
  • Established project schedules and monitored tasks to meet milestones during each phase.
  • Developed documentation, diagrams and specifications to meet project requirements and regulatory standards.
  • Provided technical assistance to production team when issues arose.
  • Visited client sites to troubleshoot issues and provide one-on-one training.
  • Reviewed processes, identifying areas requiring improvement to help reduce labor costs.
  • Managed third-party contractors, inspecting completed work and ongoing efforts to confirm quality and adherence to prescribed guidelines.
  • Documented feasibility and implementation of third-party projects for review and future reference.
  • Analyzed critical line data to make recommendations for improvement to help realize 10% operational cost savings.
  • Created process simulations to test operational outcomes without causing service disruptions.
  • Met weekly with team members to discuss project implementations and alleviate any issues.
  • Prepared scope of work documentation for use in project planning
  • Interfaced with area teams to verify application of technical details.
  • Collaborated with technologists to address operating issues and support rapid recovery.
  • Conducted root cause analysis to identify, prioritize and eliminate process losses.
  • Participated in project reviews to enable ongoing status tracking and reporting.

Business Process Improvement Manager

Ingram Micro
Irvine, CA
10.2005 - 02.2019
  • Responded rapidly to market shifts to make changes to corporate processes.
  • Gathered and analyzed large amounts of data to determine root cause. Data analyzation helped to formulate ROI forecasts.
  • Improved efficiency and effectiveness of performance and management of processes across departments.
  • Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
  • Conducted focus groups, surveys and feedback sessions to gather input from stakeholders. This helped to increase conversion rate by 55%.
  • Analyzed steps of activities to discern existence of business processes for formalization. This allowed a collaborative team to reduce operational waste by 10%.

Education

MBA - Business Administration And Management

University of Phoenix
Tempe, AZ
04.2005 - 02.2007

Bachelor of Arts - Sociology

University of Southern California
Los Angeles, CA
08.1989 - 05.1993

Skills

Process flow analysis

undefined

Accomplishments

  • Created VBA macros to help streamline processes and enable faster data entry for offshore teams
  • Lead several projects from inception that enabled the company to reduce operational expenses by over 10%.
  • Successfully managed several key offshore teams responsible for supporting the vendor management and planning organizations.
  • Led a project to develop a new tool to onboard vendor partners. The new tool helped to eliminate many steps in the process and control financial leakage that resulted from the previous process.
  • Acted as key process manager for several large company acquisitions.
  • Process document gatekeeper for the department. The document library contains more than 300 process documents.

Software

MS Office

Visio

SQL

Rumba

WMS

Timeline

Process Consultant

Ingram Micro
02.2019 - Current

Business Process Improvement Manager

Ingram Micro
10.2005 - 02.2019

MBA - Business Administration And Management

University of Phoenix
04.2005 - 02.2007

Bachelor of Arts - Sociology

University of Southern California
08.1989 - 05.1993
Glen MerrickProcess