Glen Nelson
Clinton,MA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicate Operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Regional Director of Operations
Core Development Group
06.2020 - Current
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established and monitored quality assurance standards to achieve operational excellence.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Monitored and coordinated workflows to optimize resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Regional Manager
Core Development Group
Foxborough, MA
05.2018 - 06.2020
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 7 locations.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Webster, MA Club Manager
Core Development Group
Foxborough, MA
10.2016 - 05.2018
- Recruited, hired, and trained to develop high-performing staff.
- Increased staff performance and engagement via motivational leadership.
- Worked with marketing teams to create marketing and promotional content for social media.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Opened the club with 20K EFT, which is in the top three in the company to date.
Marlborough, MA Club Manager
Core Development Group
Foxborough, MA
10.2014 - 10.2016
- Recruited, hired, and trained to develop high-performing staff.
- Implemented policies and procedures to improve club operations and standards.
- Increased staff performance and engagement via motivational leadership.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Franklin, MA Club Manager
Core Development Group
Foxborough, MA
08.2014 - 11.2014
- Recruited, hired, and trained to develop high-performing staff.
- Increased staff performance and engagement via motivational leadership.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Education
High School Diploma -
Assabet Valley Regional Technical High School
Marlboro, MA06.2000
Skills
- Motivational Leadership
- Inventory Control Processes
- Operational Efficiency
- Team Goals
- Constructive Feedback
- Optimizing Profitability
- Process and Performance Improvement
- Operational Standards
- Culture Transformation
- Employee Performance Reviews
- Supplier Monitoring
- Team Goals
- Motivational Leadership
- Technical Support Oversight
- Team Goals
- Motivational Leadership
- Operational Standards
- Multi-Million Dollar P&L Management
- Manage Operations
- Team Goals
- Motivational Leadership
- Operational Standards
- Critical Thinking
Additional Information
I'm in charge and overseeing IT for all 59 locations and Corporate employees working closely with our Managed Service Provider (MSP) playing a critical role in ensuring the smooth and efficient delivery of IT services and support. My main responsible are overseeing the day-to-day operations and strategic planning of the MSP's technical teams and resources.
As Director of Operations I have lead a pilot program implementing a cleaning company in 59 locations plays a crucial role in successfully launching and managing the expansion of the cleaning services across these locations. This role involves overseeing various aspects of the pilot program's planning, execution, and operational management.
Timeline
Regional Director of Operations
Core Development Group
06.2020 - Current
Regional Manager
Core Development Group
05.2018 - 06.2020
Webster, MA Club Manager
Core Development Group
10.2016 - 05.2018
Marlborough, MA Club Manager
Core Development Group
10.2014 - 10.2016
Franklin, MA Club Manager
Core Development Group
08.2014 - 11.2014
High School Diploma -
Assabet Valley Regional Technical High School
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