Glen Pierson
Milwaukee,WI
Summary
Reliable delivery professional with extensive experience in logistics and customer service. Skilled in problem-solving and teamwork, consistently achieving high customer satisfaction through effective communication and timely deliveries. Ready to contribute to operational efficiency and team success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
Work History
Delivery Driver
US Auto Force
10.2024 - Current
- Delivered automotive products efficiently to customers, ensuring timely and accurate shipments.
- Maintained vehicle cleanliness and adherence to safety protocols throughout delivery routes.
- Utilized GPS technology for route optimization, reducing delivery times and fuel consumption.
- Communicated effectively with dispatchers to coordinate delivery schedules and address issues promptly.
- Assisted in inventory management by verifying shipment contents against delivery orders upon arrival.
- Provided exceptional customer service during deliveries, enhancing customer satisfaction and loyalty.
- Conducted pre-trip inspections on vehicles to ensure compliance with safety regulations before deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Collaborated with team members to streamline processes, improving overall operational efficiency.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Delivery Driver/Warehouse Worker
American Tire Distributors
01.2015 - 09.2024
- Delivered automotive parts efficiently, ensuring timely arrival at customer locations.
- Maintained accurate delivery logs and inventory records using company tracking systems.
- Operated delivery vehicles in compliance with safety regulations and company standards.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Filled out load paperwork and DOT-mandated log books.
- Operated light trucks to deliver loads as far as [Number] miles from home location.
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Received and verified incoming shipments, ensuring accuracy against packing lists.
- Trained new employees on safety protocols and warehouse procedures for smooth onboarding.
Service Manager/Sales Associate
Walmart
03.2006 - 01.2014
- Led customer service initiatives to enhance satisfaction and loyalty.
- Streamlined operational processes to improve efficiency across departments.
- Developed training programs for staff, fostering skill development and teamwork.
- Implemented inventory management strategies, reducing stock discrepancies.
- Coordinated cross-functional teams to execute promotional events successfully.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Customer Service Representative
Bank One
09.2000 - 04.2003
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Processed transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Educated customers on product offerings, increasing awareness and utilization of services.
- Collaborated with team members to streamline communication processes, improving response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Architectural Drafting
Kennedy King
Chicago, IL09-2000
High School Diploma -
Martin Luther King Jr High
Chicago, IL06-2000
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Problem-solving
- Punctual and reliable
Timeline
Delivery Driver
US Auto Force
10.2024 - Current
Delivery Driver/Warehouse Worker
American Tire Distributors
01.2015 - 09.2024
Service Manager/Sales Associate
Walmart
03.2006 - 01.2014
Customer Service Representative
Bank One
09.2000 - 04.2003
No Degree - Architectural Drafting
Kennedy King
High School Diploma -
Martin Luther King Jr High