Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Glen Shaw
Madison Heights,VA
Summary
Overview
28
years of professional experience
Work History
DNX motors Forest, VA
Paint and body specialist
02.2023 - 11.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
National Tire BatteryLynchburg, VA
Service Manager
04.2022 - 02.2023
Job overview
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by [Number]%.
- Developed written plans and obtained customer consent to proceed.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Assessed employee work and improved performance with [Type] and [Type] approaches.
- Monitored product quality and communicated necessary improvements to [Job title].
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
AutoZoneLynchburg, VA
Hub Operations Manager
08.2016 - 04.2022
Job overview
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Supervised daily operations of multi-million dollar [Type] operation.
- Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
- Collaborated with assistant managers to open and close [Type] office, handle large transactions and manage inventory.
Panther PaintingLongmont, CO
Owner/Operator
03.1996 - 08.2015
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Grimsleys RestorationsGrand Junction, CO
Autobody Repair Technician
1989 - 1995 (6 years)
Job overview
- Operated tools, equipment and machinery according to prescribed safety procedures.
- Welded and finished body pieces on over [Number] repairs with great skill and accuracy.
- Supervised general repairs performed by new staff mechanics.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Assembled machines and mechanics according to instructions.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
Education
Central High SchoolGrand Junction, CO
High School Diploma
05.1989
University Overview
Skills
- Financial Forecasting
- Time Management
- Hydraulic Press Operation
- Materials and Labor Costing
- Health and Safety Regulations
- Staff Supervision
- Customer Service
- Visual Inspections
- Inventory Management
- Engine Components
- Repair Requirements Determination
- Greet Guests
- Environmental Policy
- Work Planning and Prioritization
- Work Estimation
- Tool and Equipment Maintenance
- Cost Management
- New Employee Hiring
- Performance Evaluations
- Shift Scheduling
- Hand and Power Tool Operation
Timeline
Paint and body specialist
DNX motors
02.2023 - 11.2023
Service Manager
National Tire Battery
04.2022 - 02.2023
Hub Operations Manager
AutoZone
08.2016 - 04.2022
Owner/Operator
Panther Painting
03.1996 - 08.2015
Central High School
High School Diploma
Autobody Repair Technician
Grimsleys Restorations
1989 - 1995 (6 years)
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