Summary
Overview
Work History
Education
Skills
Timeline
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Glen Sutton

Portales,NM

Summary

I had my dealership for 28 years. I repaired cars and took care of customers, employees and venders. I owned an auto repair business, a used car dealership, a tire and accessory business, and a U-Haul franchise. I sold my businesses in July of 2023 and moved to Casa Grande AZ. and now I want to find a dealership closer to home so I can be closer to my family and my home. Here in Arizona I got a job at the local Ford GMC Buick dealer. I have almost passed all the SA Ford testing and a lot of the GMC testing. I have only worked there for a bit but have learned CDK and Smart. I have been doing @ 60 R.Os a week. I have learned CDK and SMART POS systems. I am still learning submitting warranty claims wether they are ESP or CPEXT. I will have it down in the next couple of weeks. I am good with customers and trying to help them through their difficult times while still being committed to the dealership.

Overview

30
30
years of professional experience

Work History

Automotive Service Advisor

Jones Casa Grande Auto Group
Casa Grande, AZ
09.2023 - Current
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Inspected vehicles for mechanical issues and recommended appropriate repair services.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Maintained accurate records of customer transactions in the dealership database.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Monitored work progress to ensure timely completion of services within specified timeframes.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
  • Followed up with customers after service visits to confirm satisfaction with completed work.

Owner/Operator

Glen's Garage and Auto Sales LLC
Portales, NM
05.1995 - 07.2023
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Implemented cost-saving measures across departments while maintaining quality standards.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Set pricing structures according to market analytics and emerging trends.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

Education

Associate of Applied Science - Automotive Mechanics

Eastern New Mexico University
Clovis NM
08.1988

Skills

  • Data Entry
  • Repairs Scheduling
  • Documentation and Reporting
  • Price Quoting
  • Customer Retention
  • CRM Software
  • Cost Estimation
  • Service Estimates
  • Reporting and Documentation
  • Handling Customer Complaints
  • Attention to Detail
  • Conflict Resolution
  • Excellent Communication
  • Multitasking and Organization
  • Data Processing
  • Mechanical Aptitude
  • Work Order Interpretation
  • Listening Skills
  • Repair Quality Inspections
  • Tech-Savvy
  • Service Order Flow
  • Records Maintenance
  • Customer Relationship Management
  • Sales Expertise
  • Customer Consulting
  • Workflow Management
  • Warranty Claims Process Management
  • Customer Service
  • Service Recommendations

Timeline

Automotive Service Advisor

Jones Casa Grande Auto Group
09.2023 - Current

Owner/Operator

Glen's Garage and Auto Sales LLC
05.1995 - 07.2023

Associate of Applied Science - Automotive Mechanics

Eastern New Mexico University

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Glen Sutton