Glen Thomas
Taylorville,IL
Overview
16
16
years of professional experience
Work History
Human Services Caseworker
Department of Human Services
01.2022 - Current
- Provides accurate and timely public assistance services to all eligible customers through Department of Human Services Programs
- Lead caseworker for IDHS/IDOC program
- Pioneered procedures used by Local Christian County IDHS Office in IDHS/IDOC Program
- Supervises, trains, and manages other caseworkers in use of these program and procedures
- Lead Liaison between IDHS/IDOC in Christian County
- Communicates effectively between both organizations
- Manages, organizes, details, and evaluates a public assistance caseload
- Uses Multiline Phone System to make and receive phone calls, conduct interviews, and transfer calls
- Proficient in all DHS systems including Integrated Eligibility Systems (IES), BlueZone, Microsoft Excel, Word, Outlook, PowerPoint, WebEx, and Finesse
- Current Safety Officer for Local DHS Office - Organizes, plans, controls, executes, and evaluates all Safety procedures to ensure safety of staff and public.
- Improved client outcomes by conducting comprehensive assessments and developing individualized service plans.
- Enhanced community partnerships for effective resource coordination, leading to an increase in available services for clients.
- Managed a caseload of over 50 clients, prioritizing needs and maintaining accurate records.
- Maintained strict confidentiality while handling sensitive client information, adhering to all relevant privacy regulations.
- Navigated complex benefits systems on behalf of clients to ensure they received entitled financial assistance.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements and benefits to clients and interested parties.
- Documented client progress and activities in accordance with agency policies and procedures.
Correctional Officer
Taylorville Correctional Center IDOC
11.2014 - 01.2022
- Supervised and maintained control of the movement and activities of an assigned shift
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Supervised and Managed individual in custody workforce within a housing unit, ensuring the successful of job assignments and fostering a rehabilitative environment
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assesses situations to make decisions and gives clear direction
- Refers non-routine decisions to supervisory staff
- Enforces and maintains disciplinary, safety, sanitary, security and custodial measures in accordance will all institutional and state policies.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Supervised visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Supervised medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Certified Technician
Walmart
05.2011 - 11.2014
- Communicate and respond effectively to customer questions about automotive services
- Enhanced equipment efficiency by performing regular maintenance and troubleshooting issues.
- Achieved timely project completion by coordinating with team members and prioritizing tasks.
- Ensure a safe and clean environment by maintaining safety standards
- Preform Technician duties as required by procedure
- Operated a multi-line phone system, including paging and transferring calls.
- Improved customer satisfaction by providing informative and prompt support services.
- Increased productivity with proper inventory management and efficient supply chain coordination.
- Streamlined processes, implementing updated technology to optimize workflow.
- Contributed to workplace safety by adhering to industry standards and conducting thorough inspections.
- Collaborated with cross-functional teams to ensure seamless communication and project execution.
- Consistently met deadlines, effectively managing time and resources to complete tasks on schedule.
- Trained new technicians, fostering a supportive learning environment that boosted team performance.
- Demonstrated strong attention to detail, ensuring accurate diagnostics and effective repairs on complex systems.
- Provided clear documentation of completed work orders, maintaining organized records for future reference.
- Proactively identified potential hazards, addressing them promptly to maintain a safe working environment for all staff members.
Pharmacy Technician
Walgreens
11.2010 - 05.2011
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Organize medications for pharmacist to dispense by reading medication orders and prescriptions
- Help health care providers and patients by greeting them in person and by phone.
- Maintain a safe and clean pharmacy by complying with procedures
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Sales Associate
Walmart
07.2008 - 11.2010
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
A.A. – General Education - Public Service -
Lincoln Land Community College
Springfield, ILTimeline
Human Services Caseworker
Department of Human Services
01.2022 - Current
Correctional Officer
Taylorville Correctional Center IDOC
11.2014 - 01.2022
Certified Technician
Walmart
05.2011 - 11.2014
Pharmacy Technician
Walgreens
11.2010 - 05.2011
Sales Associate
Walmart
07.2008 - 11.2010
A.A. – General Education - Public Service -
Lincoln Land Community College
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