Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Glen Washington

Denver,CO

Summary

Meticulous Dispatch Supervisor with 18.6 years of background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Dispatch Manager

First Transit (previously Laidlaw, Now Transdev)
10.2013 - 02.2024
  • Provided customers with information on products and services.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Tracked schedules to maximize on-time performance, minimize customer wait times and service disruptions.
  • Reported to management operational activities and maintained current records.
  • Organized and coordinated dispatch training programs for new hires in various departments for bus transportation, street supervisors and dispatch and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Assisted in resolving customer complaints.
  • Answered phone calls and responded to customer emails.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated with maintenance teams to establish preventive maintenance, vehicle replacement and accidents.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained strong leadership skills by managing projects from start to finish.
  • Utilized dispatch software such as global positioning system.
  • Reduced response times with effective dispatcher training and timely decision-making.
  • Coordinated with drivers to facilitate efficient transportation and timely routes drop off and pickup.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role, and as dispatch manager give the task to mentor street supervisors and operators.

Road/Street Supervisor

Laidlaw Transit (Currently Transdev)
08.2009 - 09.2013
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Devised and implemented safety protocols to reduce risks on construction and extraction sites.
  • Reduced response times to incidents by streamlining communication channels between dispatchers and field teams.
  • Developed contingency plans to ensure swift action during emergencies or unexpected disruptions in operations.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Implemented innovative solutions to mitigate potential hazards in high-risk areas, promoting public safety on the streets.
  • Increased overall efficiency of street operations through strategic scheduling and route planning for daily patrols.
  • Cover accidents and did reports
  • Provided feedback to workers on job performance and safety procedures.
  • Inspected equipment and tools used for safe operation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked well in a team setting, providing support and guidance.

Public Transportation Drivers

LaidLaw Transit (Currently Transdev)
08.2005 - 07.2009
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Delivered goods and products to customer on time and in excellent condition.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Followed all relevant traffic laws and safety regulations.
  • Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
  • Did revenue trainer show new operators how to do routes
  • Followed proper safety procedures and protocols while loading, unloading passengers.
  • Drove safely in various weather and road conditions to avoid accidents.

Education

High School Diploma -

Montebello High School
Denver, CO
05.1996

Skills

  • Service planning
  • Quality Control
  • Decision-Making
  • DOT Compliance
  • Routing orders
  • Phone dispatch
  • Route Planning
  • Paperwork Processing
  • Dispatch Recordkeeping
  • Maintenance recordkeeping
  • Daily reports
  • Customer service
  • Road observation
  • Scheduling
  • Supply Chain Understanding
  • Can operate and drive city buses

Certification

LICENSES/ CERTIFICATIONS:

* Commercial Diver License (CDL) Class B

*92-245-6116 Issued: 01/17/2020 - Expiration: 09-06-2024

* Endorsements P- Passenger

Timeline

Dispatch Manager

First Transit (previously Laidlaw, Now Transdev)
10.2013 - 02.2024

Road/Street Supervisor

Laidlaw Transit (Currently Transdev)
08.2009 - 09.2013

Public Transportation Drivers

LaidLaw Transit (Currently Transdev)
08.2005 - 07.2009

High School Diploma -

Montebello High School

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Glen Washington