Glen White
Denton,Florida
Summary
Accomplished in Quality roles from technician to Supervisory level with proven quality expertise and passion for developing robust quality culture. Solid knowledge of quality principles, program requirements and best practices to analyze key performance indicators and relevant metrics. Demonstrates excellence in engaging employees and encouraging positive behaviors. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Quality Assurance Coordinator
Blue Triton Brands
Zephyrhills, Florida
02.2024 - Current
- Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions.
- Ensured that all products meet established company quality standards prior to release.
- Analyzed test results from laboratory experiments and field trials in order to determine acceptable levels of product performance.
- Collaborated with other team members to perform internal QA audits.
- Performed proficiency testing in chemistry and microbiology
- Conducted internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
- Collaborated with engineering teams on the development of new products or processes in order to ensure compliance with established standards.
Quality Assurance Lead And/or Technician
Nestle Waters North america
Zephyrhills, Florida
08.2009 - 02.2024
- Provided training on quality assurance principles and techniques to personnel in all departments.
- Maintained records of test results, findings and other data related to product quality assurance.
- Prepared monthly reports highlighting key performance indicators related to product defects or other quality issues.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed laboratory inventory. Ordering of testing reagents and equipment.
Quality Assurance Supervisor
Nestle Waters North America
Zephyrhills, FL
02.2002 - 07.2009
- Developed and implemented Quality Assurance policies, procedures, and standards.
- Conducted regular audits to ensure compliance with quality standards.
- Trained personnel in the use of testing equipment and techniques.
- Ensured that corrective actions were taken when necessary.
- Created reports on quality assurance results and presented them to management teams.
- Performed root cause analysis investigations into non-conforming products or processes.
- Supervised a team of Quality Control Inspectors and Technicians.
- Collaborated with other departments to resolve issues related to product quality.
- Participated in internal and external audits as needed. This included outside warehouse and raw material supplier audits.
- Annually recovered >$250k in Defective Material credits from vendors due to defective raw materials. A Nestle Waters SME for DMRs and key contributor in factory performance issues related to raw materials.
- Maintained database of testing reports and calibration records using Infinity SPC software.
- Kept records of quality reports and statistical reviews.
- Established product specifications and quality assurance practices.
- Participated in SPC training and Green belt project.
- Played a lead role as the pilot plant for mineral injection processes. A factory SME in mineral injection, recipes, and troubleshooting of injection system.
- A fundamental understanding of processing which includes mineral injection and ozone processes.
Quality Control Technician
Nestle Waters North America
Zephyrhills , Florida
01.1990 - 01.2002
- Training and development of new employees.
- Performed proficiency testing in chemistry and microbiology
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
- Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
Education
Pasco High School
Dade City, FL06-1983
Skills
- Root Cause Analysis
- Regulatory compliance understanding
- Team Leadership Qualities
- SAP
- Infinity QS
- HACCP and Food Safety
- Decision-Making
- QMS
- Data Collection
- Quality assurance experience
- Defect Identification
- Team Collaboration
- Raw Material Inspection
- Employee Training
- Analytical Skills
- Continuous Improvement
- Task Prioritization
- Knowledge of auditing systems
Timeline
Quality Assurance Coordinator
Blue Triton Brands
02.2024 - Current
Quality Assurance Lead And/or Technician
Nestle Waters North america
08.2009 - 02.2024
Quality Assurance Supervisor
Nestle Waters North America
02.2002 - 07.2009
Quality Control Technician
Nestle Waters North America
01.1990 - 01.2002
Pasco High School
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