Glen Zimmer
Los Angeles,CA
Summary
Ambitious, service-oriented job seeker with a Bachelors Degree anxious to help launch career while achieving company goals. Exceptional attendance record. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technician for IT
Image 2000 - Glendale Adventist Hospital
Los Angeles, California
02.2025 - Current
- Tracked service requests through a ticketing system, such as Avanti.
- Ordered replacement parts when needed for repair work.
- Replaced parts for malfunctioning printers, such as fusers and toner cartridges.
- Repaired broken components of laser printers, such as drums and transfer belts.
- Installed new printers and ensured proper setup.
- Troubleshot and resolved printer hardware issues.
- Created documentation for each service call, detailing the issue, resolution, used parts, and any additional notes about the problem or solution.
- I attended high-priority tickets for equipment repair with prompt arrival.
- Managed a total of 500+ printers for Glendale Adventist Hospital, including five off-site locations.
Customer Service Representative
Ledger Green
Los Angeles, California
01.2023 - 02.2025
- Respond to customers and clients via email, text and call throughout my shift
- Answer inbound calls from customers who have questions about their account
- Make outbound calls, texts, or emails to customers who’ve submitted inquiries
- Document and log calls made and received
- Learned company technology and provided technical support to clients and customers
- Escalated technical issues to supervisor and development team with detailed information
- Reorganized files and folders, organized customers in a CRM platform, and tracked consumer transactions
Hotel Valet Runner
Brand Enhanced Hospitality
Los Angeles, CA
01.2021 - 03.2023
- Maintained Forbes Hospitality Standards of customer service via phone, and in-person to guests.
- Created exceptional customer service by communicating and empathizing with guests.
- Provided helpful options to guests problems and concerns in a timely and manner, with a positive attitude.
- Built relationships with customers.
- Actively listened to customer's concerns.
- Operated desktop and Ipads to maintain swift customer service.
Hotel Night Auditor
Brand Enhanced Hospitality
Los Angeles, CA
09.2019 - 03.2023
- Ran end-of-day computer functions and closed out reports, submitting details to Front Desk for review.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Diagnosed and resolved computer, printer, and I-pad application issues, ensuring uninterrupted operations.
- Trained coworkers how to post billing, print and email documents to management.
Education
Bachelor of Science - Kinesiology
California State University - Los Angeles
Los Angeles, CA12.2021
High School Diploma -
Eagle Rock Junior/Senior High School
Los Angeles, CA04.2013
Skills
- Customer Service Support
- Microsoft Windows and Office
- A Certification
- Troubleshooting
- Maintenance & Repair
- Customer Communication and Empathy
- Active Listening
- Tracking and Documentation
- Prompt and Reliable
- Ticketing systems
Certification
- CompTIA A+ Certification 2023
- Google Technical Support Fundamentals Certification 2023
Timeline
Technician for IT
Image 2000 - Glendale Adventist Hospital
02.2025 - Current
Customer Service Representative
Ledger Green
01.2023 - 02.2025
Hotel Valet Runner
Brand Enhanced Hospitality
01.2021 - 03.2023
Hotel Night Auditor
Brand Enhanced Hospitality
09.2019 - 03.2023
Bachelor of Science - Kinesiology
California State University - Los Angeles
High School Diploma -
Eagle Rock Junior/Senior High School
Similar Profiles
Tamarra KirkseyTamarra Kirksey
CNA at Glendale Adventist HospitalCNA at Glendale Adventist Hospital
Gervacio OrnopiaGervacio Ornopia
Volunteer Central Service /Certified Sterile Processing Technician at Glendale Adventist HospitalVolunteer Central Service /Certified Sterile Processing Technician at Glendale Adventist Hospital
Kristi MirandaKristi Miranda
Student Nurse at Glendale Adventist HospitalStudent Nurse at Glendale Adventist Hospital
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts