GLEN ALAN TAYLOR
St. Joseph,Missouri
Summary
Management Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in [Area of expertise].
Overview
32
32
years of professional experience
Work History
Managing Director, Guest Relations
Mosaic Life Care at St. Joseph - Medical Center
01.2011 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Managing Director, Centralized Patient Transport
Mosaic Life Care at St. Joseph - Medical Center
01.2011 - Current
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Optimized operational efficiencies, streamlining processes through introduction of cutting-edge technology.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
General Manager
Chick-fil-A
05.2010 - Current
- The General Manager’s core role is to emulate the leadership of the store operator in his absence
- Direct staff in all matters related to guest experience ensuring guests feel the team’s genuine care Provide insight, training, and accountability to the established leadership team Cast vision goals for improvement in areas related to cost management, guest service, and product development Empower, encourage and engage the team toward overall corporate and individual goals Build community connections through product exposure, ie
- Marketing Manage staffing needs: recruiting, interviewing, development and training, conflict management Assure quality products and guest experiences to build a strong and loyal customer base; including retention of dissatisfied customers Work with corporate computer software managing daily and monthly financial reports, overseeing payroll functions, and scheduling staff through Excel style workbooks Contribute to staffing needs as necessary in shift work both at front of the house (counter) and back of the house (food preparation)positions
Manager
Stoney Creek Inn
08.2006 - 05.2010
- Property Service Manager- Served as point person during re-building phase of the hotel post flood of 2008
- Managed daily operations including Accounts Receivable/Payable Assisted design team in planning for new common areas of the hotel Spearheaded the delegation of slighty damaged furniture and goods to local community organizations Executive Housekeeper- Led team of housekeeping personnel Maintain company standards of excellence for the appearance of the hotel property Promote positive customer relations through fair and reasonable resolutions of complaints Hire, train, counsel, schedule, motivate and supervise twenty-five associates Successfully maintain labor cost objectives
- Despite a six month closure due to flood damage in 2008, the St
- Joseph Stoney Creek Inn has held the top spot in cost management and profit margins
- As needed, travel to other Stoney Creek Inn properties to train new managers in successful management systems I designed
- Maintain inventory and process weekly and monthly orders both for breakfast procedures and house upkeep
- Serve as Manager on Duty as needed within a rotating schedule
Instructor
St. Joseph Christian School
10.2004 - 01.2006
- Instructor of Business and Technology Department Instructor Junior High and High School Bible courses Developer-Bible Curriculum/Missions -grades 6th through 12th
Director
Student Life, St. Joseph Christian School
08.2004 - 01.2006
- Manage and implement small group training programs/ministry
- Oversee chapel teams/Ministry for K-12 students
- Member of cooperative team handling daily management of student issues
Pastor
Student Ministries, Brookdale Presbyterian Church
03.1996 - 10.2004
- Hired for the purpose of managing and expanding a student ministry program including design of 1.3 million dollar youth center.
Director
Student Ministries, Narberth Presbyterian Church
08.1992 - 03.1996
- Hired for the purpose of initiating and launching an effective ministry to teens in the local community and church.
Education
Business Entrepreneur Program -
Missouri Western State University
Religion
Calvary Bible And Seminary
05.2004
Bachelor of Arts -
Eastern University
05.1992
Skills
Operations Management
Staff Management
Quality Assurance
Team Collaboration
Mentoring and training
Business Planning
Strategic Planning
Workforce Planning
Customer Service
Staff training/development
Operations Oversight
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Careerrelatedcourses
- MS Office
- Accounting
- Technology
- Guest Service
- Human Resources
- Business Law
- Business Administration
- Small Business Ownership
- Core Values
- Team Development
- Counseling
- Marketing
Leadership Experience
- Broadened church student ministry outreach through expansion of staff
- Hired and supervised additional full-time staff/ Interns
- Managed part-time support staff including administrative, custodial and volunteer team members
- Equipped adult volunteers to serve in team ministry
- Designed training programs
- Formalized recruitment strategies to increase ministry’s effectiveness and growth
- Developed long range plans for student ministry programs
- Initiated community wide support and training program uniting local youth and pastors
References
Available upon request
Timeline
Managing Director, Guest Relations
Mosaic Life Care at St. Joseph - Medical Center
01.2011 - Current
Managing Director, Centralized Patient Transport
Mosaic Life Care at St. Joseph - Medical Center
01.2011 - Current
General Manager
Chick-fil-A
05.2010 - Current
Manager
Stoney Creek Inn
08.2006 - 05.2010
Instructor
St. Joseph Christian School
10.2004 - 01.2006
Director
Student Life, St. Joseph Christian School
08.2004 - 01.2006
Pastor
Student Ministries, Brookdale Presbyterian Church
03.1996 - 10.2004
Director
Student Ministries, Narberth Presbyterian Church
08.1992 - 03.1996
Business Entrepreneur Program -
Missouri Western State University
Religion
Calvary Bible And Seminary
Bachelor of Arts -
Eastern University
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