GLEN'ASIA COX
Richmond,VA
Summary
I am organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple concurrent tasks. I'm self-motivated with a work ethic that allows me to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
SCHOOL BUS DRIVER
CHESTERFIELD COUNTY PUBLIC SCHOOLS
04.2023 - 09.2023
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs
- Transported passengers safely along prescribed routes according to tight schedules
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
WAREHOUSE ASSOCIATE
AMAZON
09.2022 - 04.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Worked safely around moving machinery
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms.
DRIVER/MANAGER
AMAZON
10.2019 - 06.2022
- Coordinated with drivers to organize timely pickup and delivery
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity
- Addressed driver communications and provided required data to drivers
- Counseled drivers on violations of company policy or service standards to improve performance
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Developed and maintained knowledgeable and productive team of employees
- Organized records of vehicles, schedules and completed orders.
REMOTE CUSTOMER CARE AGENT
ABC FINANCIAL SERVICES INC.
03.2019 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Navigated multiple computer systems and applications to find information.
SALES ASSOCIATE
SHOE CITY
09.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Executed store mandated check out process for all transactions
- Processed any customer returns or product exchanges.
HOUSE WORKER
COOPER'S HAWK WINERY AND RESTAURANT
01.2018 - 01.2019
- Assist Restaurant Managers with training new employees on store operations
- Provide an excellent dining experience to customers seated in my designated section
- Greet customers at the entrance of the restaurant based on party size and active waitlist
- Responsible for loading, unloading, and organizing store inventory on shipment days.
RECEPTIONIST
YMCA
08.2014 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Executed store mandated check out process for all transactions
- Organized, filed, and labeled paperwork regarding guest memberships, classes, camps registrations, and other activities
- Completed gym membership purchases with new and returning customers.
CASHIER
MCDONALD'S
05.2017 - 02.2018
- Trained new employees on restaurant protocol at cashier, drive-thru, and cleaning process
- Organized and stored food inventory in their proper locations
- Process all customer orders in a quick and timely manner
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business.
ADMIN ASSISTANT/ SECRETARY
CROWDER'S LANDSCAPING
05.2015 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Responded to inquiries from callers seeking information
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Biology
Ferrum College
Ferrum, Virginia05.2018
High School Diploma -
Varina High School
Henrico, Virginia06.2014
Skills
- Customer Service
- MS Office
- Computer Proficient
- Quality Assurance
- Interpersonal Skills
- Administrative Skills
- Data Entry
- Highly detail oriented
- Extremely quick learner
- Exceptional organization skills
- Able to communicate clearly, concisely and persuasively
- Able to collect, compile and data analyze information and data
Drivers License
CDL B
Timeline
SCHOOL BUS DRIVER
CHESTERFIELD COUNTY PUBLIC SCHOOLS
04.2023 - 09.2023
WAREHOUSE ASSOCIATE
AMAZON
09.2022 - 04.2023
DRIVER/MANAGER
AMAZON
10.2019 - 06.2022
REMOTE CUSTOMER CARE AGENT
ABC FINANCIAL SERVICES INC.
03.2019 - 08.2019
SALES ASSOCIATE
SHOE CITY
09.2018 - 01.2019
HOUSE WORKER
COOPER'S HAWK WINERY AND RESTAURANT
01.2018 - 01.2019
CASHIER
MCDONALD'S
05.2017 - 02.2018
ADMIN ASSISTANT/ SECRETARY
CROWDER'S LANDSCAPING
05.2015 - 08.2016
RECEPTIONIST
YMCA
08.2014 - 05.2018
Bachelor of Science - Biology
Ferrum College
High School Diploma -
Varina High School
Similar Profiles
Carmen WaterfordCarmen Waterford
Coordinator of Diversity, Equity, and Inclusion at Chesterfield County Public SchoolsCoordinator of Diversity, Equity, and Inclusion at Chesterfield County Public Schools
Bruce TownesBruce Townes
Day Porter at Chesterfield County Public SchoolsDay Porter at Chesterfield County Public Schools
Sherry UnderwoodSherry Underwood
Food Service Associate at Chesterfield County Public SchoolsFood Service Associate at Chesterfield County Public Schools
Kim MedinaKim Medina
Special Education - Adapted Curriculum at Chesterfield County Public SchoolsSpecial Education - Adapted Curriculum at Chesterfield County Public Schools
JASMINE MOSLEY, MHA, PMPJASMINE MOSLEY, MHA, PMP
Senior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy HealthSenior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy Health