Glenda Anderson
Snellville ,GA
Summary
Accomplished Executive Director with over 10 years of experience in the senior living industry, notably at Semmans Senior Living. Expert in financial management and strategic planning, achieving over 100% occupancy and significant revenue growth. Skilled in team building and staff morale, with a strong understanding of Georgia State Regulations. Certified in CPR/AED .
Overview
24
24
years of professional experience
Work History
Owner
Katylady Building Maintenance Services,LLC
2000.09 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Improved team productivity by introducing innovative project management tools and techniques.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
Executive Director/Assisted Living Administrator
Semmens Assisted Living
2008.10 - 2018.06
- Strategically planned the day-to-day administrative and operational functions for 50-bed facility, providing guidance, stability, leadership and motivation to over 7 managers across more than 7 departments.
- Manage annual budget with up to $2M in revenue and control expenses to ensure positive growth.
- Led community to achieve 100% occupancy and maintained a waiting list for more than 6 consecutive months.
- Developed and Implemented a Business Develop initiative that increased census by 20% and improved community response.
- Develop annual operating and capital budget.
- Review monthly financial statements, exercise appropriate cost control to meet budget, maximize profitability and minimize negative budget variances and deficits.
- Oversee the admission process and execute residency agreements for all new admissions ensuring proper communication of our agreement and policies.
- Educate team on all policies and procedures and ensure that the community is in compliance with North Dakota State regulations regarding Assisted Living Facilities.
- Assists in developing and conducting service plan reviews with appropriate resident care team members and resident families.
- Maintain a high degree of resident and staff satisfaction through quality services, prompt issue resolution, communication and follow-up.
- Worked as an Administrator in the following communities: Semmans Assisted Living / 10-2008 - 6- 2018
Education
Associate of Applied Science -
Gibbs College
Livingston, NJHigh School Diploma -
Wayne Hills High School
Wayne, NJSkills
- Licensed Assisted Living Administrator
- CPR/AED Certified
- Seasoned Administrator with more than 10years of knowledge and experience in the senior living industry
- Strong understanding of the Georgia State Regulations for Assisted Living Communities
- Solid Leadership
- Financial Reports and Management
- Timely issue resolution
- Customer Service
- Microsoft Word/Excel/Power Point proficient
- Strong communication skills
- Detail-Oriented and organized
- Account Receivable & Payable
- Billing and Account Management
- Relationship building, staff and resident retention
- Team building and staff morale
Timeline
Executive Director/Assisted Living Administrator
Semmens Assisted Living
2008.10 - 2018.06
Owner
Katylady Building Maintenance Services,LLC
2000.09 - Current
Associate of Applied Science -
Gibbs College
High School Diploma -
Wayne Hills High School
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