Glenda Andrews
Administrator
Plano,Texas
Summary
A customer-focused liaison professional focused on delivering best-in-class experiences for clients or patients.. 20+ years of experience with medical clinics, cosmetic surgery centers, and physician groups. I have outstanding interpersonal skills and organizational skills. I am wanting to find a permanent part-time position as a receptionist, front desk, or intake in the healthcare field.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Account Representative
Medical Present Value
- Sales of an internet software application to check claims against their managed care contracted rates and the amount paid by the insurance company to determine if the claim had been paid correctly
- Sales to large medical groups, IPA’s, and insurance companies
- Accomplishments: Sales to one of the largest IPA’s in the Dallas area and the largest medical group.
Regional Account Manager
Columbia Hospitals (HCA)
- Manager 7 clinics
- Setting up new medical practice, hiring employees, and negotiating all managed care contracts for physicians, credentialing physicians.
Receptionist/Front Desk
HopeWorks Counseling (Hope For The Heart)
06.2020 - 09.2022
- Answering calls for the counseling center
- Doing the intake for new clients, scheduling appointments, and doing the billing for 15 counselors
- Working with Simple Practice management system
- Helped to plan and work event for a fundraiser.
Title Administrator/ Marketing
Dermatology Consultants (Dr. Euwer and Dr. Maris)
02.2010 - 12.2016
- Managing and hiring all staff
- Overseeing all processes of the front desk
- Plan all events, posted specials on web site and kept it up to date, decorated for all events
- Sales for procedures and products
- All accounting including payroll and tax forms (Quick Books)
- Implemented new computer system and kept up all compliance and requirements for staff and doctors.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrator
Roberts Cosmetic Surgery Center
01.2008 - 01.2010
- Managing the surgery center’s daily operations, including all administrative duties, purchasing products and supplies, attending trade shows, planning events for clients, assisting with surgeries and marketing
- Reported to the Medical Director.
Administrator / Marketing
Johnson Medical Associates – Hyperbaric Centers of Texas
03.2001 - 08.2008
- Managing a highly specialized environmental health clinic with 20 employees
- Marketing the services of the clinic, i.e.: Massage Therapy, Nutrition, Testing for allergies, Bio-Identical Hormones, Bone Density, Thermography, and the Hyperbaric Oxygen Center
- Designed all brochures and marketing materials, set up seminars, worked trade shows, prepared outlines for radio talk shows, and researched all other types of media for marketing the centers
- Managed all daily operations of the clinic including hiring employees, budgets, payables/receivables, etc
- Reported directly to Medical Director.
Education
Dental
University of Colorado
Denver, COSkills
- Phone / Communications
- Client Relations
- Customer Service
- Referral Generation
- Sales and Training
- Community Outreach/Liaison
- Customer Relationship Management
- Sales proficiency
- Business Development
- Supervision and leadership
- Self-Directed
- Organization
- Teamwork and Collaboration
- Dependable and Responsible
- Practice Management Software
- Office Computers/Other Equipment
Accomplishments
Outstanding Achievement Award from IBM
President's Club - NYNEX
Certification
- Current certificate for HIPPA
- CPR/AED Certified Trainer
- Trained facilitator for Support Groups
Organizations
- Past member of MGM
- IBM Sales Training/NYNEX Sales
Areas Of Achievement
- Management and marketing experience as an administrator of physician groups, hyperbaric oxygen therapy center, and Independent Physician Associations
- Medical and Dental computer practice management sales and seminars for IBM and NYNEX, earning Outstanding Achievement Award and President’s Club.
- Medical Internet Software Sales to large medical groups and IPA’s
- Managed Care Contracting for physicians.
Timeline
Receptionist/Front Desk
HopeWorks Counseling (Hope For The Heart)
06.2020 - 09.2022
Title Administrator/ Marketing
Dermatology Consultants (Dr. Euwer and Dr. Maris)
02.2010 - 12.2016
Administrator
Roberts Cosmetic Surgery Center
01.2008 - 01.2010
Administrator / Marketing
Johnson Medical Associates – Hyperbaric Centers of Texas
03.2001 - 08.2008
Senior Account Representative
Medical Present Value
Regional Account Manager
Columbia Hospitals (HCA)
Dental
University of Colorado
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