Glenda Aponte
Brooklyn,NY
Summary
Proven achiever with extensive experience in insurance processing and database management, honed at Innovative Benefits Inc. Demonstrates strong interpersonal skills and a knack for efficient problem-solving. Excelled in roles requiring meticulous attention to detail and the ability to manage multiple tasks seamlessly. Skilled in Microsoft Excel, ensuring accurate data analysis and reporting.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Innovative Benefits Inc.
Brooklyn, NY
06.2001 - Current
- Managed both opening and closing duties solo.
- Facilitated the setup of new and renewing insurance plans with multiple carriers.
- Processed enrollments, changes, and terminations of employees under our client's insurance plans.
- Update client and carrier databases.
- Responded to phone calls and emails from clients regarding their insurance plan issues.
- Efficiently managed resolution of client insurance issues.
- Reviewed content to maintain error-free communication.
- Managed sensitive paperwork efficiently following company guidelines.
- Monitored incoming commissions.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Ensured supplies remained stocked to support efficiency.
Product Line Manager
Banner-WBA
New York, NY
07.1999 - 07.2001
- Ensured top quality of newly received buttons and trims from international suppliers.
- Converted product prices across multiple currencies to USD.
- Updated company database with new product information and pricing.
- Ensured backup of vital data through meticulous paper filing.
- Prepared detailed sales cards to support the sales team during client interactions.
- Provided coverage for front desk as required.
Cashroom Auditer/Head Cashier
The Gap
New York, NY
12.1996 - 07.1999
- Conducted audits on daily sales and arranged deposit pickups.
- Detected fraudulent payment methods with keen cashier insight.
- Trained new cashiers.
- Assumed cashier duties in sales areas whenever necessary.
- Participated in completing full store-wide overnight stock assessments.
- Assisted customers with product returns and exchanges.
- Guided customers to desired products on the sales floor.
Education
Associates - Criminal Justice
Monroe College
Bronx, NY06-2009
Skills
- Insurance processing
- Research
- Microsoft Excel
- Strong interpersonal skills
- Filing and data archiving
- Database management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Administrative Assistant
Innovative Benefits Inc.
06.2001 - Current
Product Line Manager
Banner-WBA
07.1999 - 07.2001
Cashroom Auditer/Head Cashier
The Gap
12.1996 - 07.1999
Associates - Criminal Justice
Monroe College
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