Summary
Overview
Work History
Education
Skills
Timeline
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Glenda Armstrong

Eunice,NM

Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Reliable dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Housekeeper/Hotel Front Desk Clerk

5 Star Inn
01.2014 - 01.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Dispatcher Office Assistant

B&L Satellite
02.2007 - 05.2014
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Advised regarding delays and special circumstances.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
  • Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
  • Facilitated briefings for field personnel before shifts, providing crucial information regarding potential hazards or priority assignments.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Education

Computer Science

NMJC
Hobbs, NM
2000

High School Diploma -

Highkand High
Roscoe, TX
05.1990

Skills

  • Teamwork
  • Housekeeping
  • Cleaning and organizing abilities
  • Customer Service
  • Scheduling Coordination
  • Route Planning
  • Multi-line phone proficiency
  • Strong Problem Solver
  • Filing and data archiving
  • Administrative Support
  • Mail handling
  • Documentation and Recordkeeping
  • Professional and mature
  • Expense validation
  • QuickBooks expert
  • AR/AP

Timeline

Housekeeper/Hotel Front Desk Clerk

5 Star Inn
01.2014 - 01.2016

Dispatcher Office Assistant

B&L Satellite
02.2007 - 05.2014

Computer Science

NMJC

High School Diploma -

Highkand High

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Glenda Armstrong