Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Glenda Avalos

San Antonio,TX

Summary

Experienced with legal research, case management, and document preparation. Utilizes comprehensive knowledge of legal procedures to support attorneys effectively. Track record of strong organizational skills and clear communication in high-pressure legal environments. Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Riverside Engineering
08.2024 - Current
  • Processing payments and financial transactions to suppliers and obtaining goods and services from suppliers promptly
  • Sending bills and invoices to clients
  • Tracking organization expenses
  • Processing refunds
  • Working with collection agencies on overdue payments
  • Communicating with clients regarding billing and payments
  • Providing administrative and clerical support by processing, verifying, and reconciling invoices, monitoring expenses, and keeping a record of it all for tax purposes
  • Recording, organizing and paying bills that are owed by the organization
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Small Business Owner

Multi Services Reyes, LLC
01.2021 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Staffing Coordinator

Tchaya Health Care Services,Inc.
05.2023 - 04.2024
  • Oversee all staffing needs and operations of the company
  • Filled vacancies in a timely manner
  • Support candidate screening and hiring processes
  • Facilitate procedures after hiring regarding employee relocation, legal documents etc
  • Assist in preparation and execution of orientation and training plans
  • Develop work schedules by allocating employees in shifts and positions
  • Assume responsibility for timekeeping and time-off requests
  • Collaborate with payroll to ensure correct employee compensation
  • Ensure compliance with internal and external policies and regulations
  • Prepare and submit reports on staffing operations
  • Prepared plan of care for patients alongside case coordinator
  • Entered plans into the Virginia Waiver Management System (WAMS)
  • Submitted medical claims to the Virginia Department of Medical Assistance Services (DMAS)
  • Was on call 24/7

Staffing Coordinator/ CPR Instructor

Fairfax Home Health Care
08.2021 - 05.2023
  • Coordinate patient visits, maintain and upkeep of scheduling records and logbooks
  • Control and monitor schedule changes
  • Assist in coordinating services provided to patients
  • Check compliance of visits done
  • Assisted with marketing for company
  • Hired new employees, created files for new patients/employees and closed files for discharged patients/employees
  • Submitted claims to multiple insurance companies
  • Trained staff (monthly) in order to stay in compliance with the state
  • Saturdays- Taught and certified students in CPR/First Aid (10-12 students per class)

Office Associate/Dispatcher/Accounts Receivable

Suburban Floorcoverings
01.2020 - 05.2022
  • Communicate with technicians by phone to monitor completion of scheduled jobs and identify available time slots, unfinished jobs, overbooking and inefficiencies
  • Contact customers to verify appointments and schedule missed appointments
  • Route technicians based on technical skill level and geographic location
  • Daily data entry
  • Filing
  • Schedule Phone, online and Ops Technology orders
  • Accounts Receivable
  • Verify inventory received
  • Handle issues with technicians and customers/properties
  • Delegate work and quality assurance after completed tasks
  • Accommodate all resident satisfaction and complaints

Service Coordinator

Vintage Security
09.2019 - 08.2021
  • Technical service
  • Schedule and coordinate appointments with service technicians effectively and efficiently
  • Assist customers with technical issues with security system and equipment
  • Assist customers troubleshoot cameras and security systems
  • Communicate with technicians by phone to monitor completion of scheduled jobs and identify available time slots, unfinished jobs, overbooking and inefficiencies
  • Contact customers to verify appointments and schedule missed appointments
  • Route technicians based on technical skill level and geographic location
  • Daily data entry
  • Schedule Phone orders and online work orders
  • Handle issues with technicians and customers
  • Accommodate all customer's satisfaction and complaints
  • Manage difficult customer situations
  • Schedule and coordinate appointments

Senior Account Manager

Discover Financial
10.2013 - 11.2018
  • Collected on all delinquent accounts from 0 days - charged off credit card accounts
  • Responsible for the foreign language department for 2 years
  • Took all calls in English, Spanish or used a 3rd party company for any other languages
  • Collaborated with customers to bring accounts current or set them up on hardship programs
  • The last 3 years were in the personal loan department
  • Worked with early-stage (low delinquency level accounts.)
  • And with high delinquency level accounts (90 plus days.)
  • Had extensive training on customer service skills and how to manage difficult customers and situations

Education

GED -

Wilbert Tucker Woodson High School
Annandale, VA
11.2006

Skills

  • Data entry
  • Office management
  • Document preparation
  • Meetings coordination
  • File organization
  • Phone etiquette
  • Customer interaction
  • Calendar management
  • Supply ordering
  • Report generation
  • Administrative support
  • Mail distribution
  • Records maintenance
  • Scheduling appointments
  • Time management
  • HR support
  • Billing support
  • Staff coordination

Certification

  • First Aid Certification
  • CPR Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Administrative Assistant

Riverside Engineering
08.2024 - Current

Staffing Coordinator

Tchaya Health Care Services,Inc.
05.2023 - 04.2024

Staffing Coordinator/ CPR Instructor

Fairfax Home Health Care
08.2021 - 05.2023

Small Business Owner

Multi Services Reyes, LLC
01.2021 - Current

Office Associate/Dispatcher/Accounts Receivable

Suburban Floorcoverings
01.2020 - 05.2022

Service Coordinator

Vintage Security
09.2019 - 08.2021

Senior Account Manager

Discover Financial
10.2013 - 11.2018

GED -

Wilbert Tucker Woodson High School

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Glenda Avalos