GLENDA BELCHER

• Collecting clients at the start of their journey
• Assisting clients with the loading and unloading of their baggage and other personal belongings, as needed
• Starting and stopping the taximeter at the correct times
• Selecting the fastest route to the client's destination, unless otherwise requested
• Driving clients to their destinations
• Informing clients of services and attractions that may be of interest to them
• Adhering to road regulations
• Ensuring that clients remain safe throughout the journey
• Processing cash payments, ensuring that you carry sufficient change at all times
• Ensuring that the vehicle remains clean and in excellent working condition

• Utilize and maintain automated monitoring equipment for fire and intrusion alarm signals received.
• Coordinate responses which involve on-call personnel, fire, and police, rescue, and government agencies in a timely fashion
• Serve as central information hub for Government Buildings and Field Offices for after-hours calls/situations and emergencies.
• Receive initial call and coordinate response to emergencies including bomb threats, evacuations, fire, hazardous materials release, and adverse weather conditions (Disaster Tracker)
• Identify and communicate or resolve potential security and safety issues
• Maintain key systems
• Direct calls, locate or inform/update/follow up as needed

• Develop and implement training programs for security control center operators, covering topics like security protocols, emergency response procedures, system operation, and incident management.
• Create and maintain training materials, including manuals, presentations, and simulations.
• Conduct classroom and hands-on training sessions, ensuring participants gain practical skills and knowledge.
• Evaluate training effectiveness and make necessary adjustments to improve learning outcomes.
• Maintain accurate records of security events, incidents, and actions taken during shifts, ensuring compliance with established protocols.
• Coordinate emergency responses, including fire, medical, and security incidents, by communicating with first responders, employees, and management as required.

• Direct, train, and evaluate control center personnel, ensuring adherence to policies and procedures.
• Conduct performance evaluations, provide constructive feedback, and address performance issues.
• Assign duties, schedule personnel, and ensure adequate staffing during all shifts.
• Lead and coordinate responses to incidents and emergencies, ensuring timely and effective actions.
• Ensure adherence to and implementation of control center policies, procedures, and protocols.
• Develop and deliver training programs for control center personnel, including incident response protocols and operational procedures.

• Reporting and providing interface during critical and non-critical emergency from report to resolution
• In addition providing constant information updates wherever applicable
• Ensure that all forms of communication (email, phone conversation etc) are all done in a courteous and professional manner
• Serving as an emergency information communications system
• Providing life, safety and emergency response
• Served as Trainer for new officers
• Monitor and operate the Fire Alarm System, Security and Closed Circuit Television (CCTV) Systems to detect security risks, threats or prohibited items carried by employees and visitors

• Provide guidance and support to security staff, addressing any issues or concerns that arise.
• Ensure that security personnel are following established procedures and protocols.
• Supervise and lead security officers and other staff within the control center.
• Monitor security systems, including surveillance cameras, alarm systems, and access control systems.
• Respond to alarms, security breaches, and other incidents in a timely and effective manner.
• Maintain accurate records of security events and incidents.
• Direct security personnel to respond to incidents and

security issues.

• Alarm monitoring and response; sound alarms or call police, fire department or EMS in case of emergencies.
• Access control; direct officers to unlock/lock doors as requested by authorized personnel.
• Customer service; provide assistance to faculty, and visitors in a courteous and professional manner.
• Maintains accurate daily activity reports as required.