GLENDA BOHANNAN

Over the years I have held multiple positions, and worked my way up the chain, All of those positions helped to increased my knowledge base and become a better team member.

• While my job category was in Nursing, once I reached the managerial positions, I quickly had to become more than a staff nurse, and learn the backside of the positions. Management, Administration and Oversight. Those skills cross over to most office environments smoothly, and will benefit myself and the institution I work with.
• As you will see in the following job positions, there is very detailed information, that hopefully will assist you with a complete vision of what my scope of practice has been.

• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
• Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
• Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
• Maintained counter and display areas for cleanliness and organization.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
• Followed up with customers to increase satisfaction with purchases and services.
• Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
• Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
• Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
• Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
• Streamlined appointment booking process, improving operational efficiency.

• Managed 10 cost centers: including Surgical Service's, ER Managerial Oversight pf Registration, Scheduling, Sterile Supply, billing & coding, Rotated Admin. on call every 2 weeks, On Call 24/7
• Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
• Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
• Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
• Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
• Supervised, directed, and motivated high-quality performance from nursing staff.
• Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
• Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
• Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
• Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
• Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
• Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
• Established and continuously optimized unit schedules and individual work assignments.
• Evaluated skills of nursing personnel and verified staff certifications for validity.
• Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Fostered improvement in staff development, personnel training, and standards of patient care.
• Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
• Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
• Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
• Established strong relationships with patients'' families, providing support and education throughout the treatment process.
• Worked at least 20 hours per month as floor nurse to maintain clinical proficiency.
• Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
• Championed continuous learning among staff members, organizing regular educational workshops and seminars.
• Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
• Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
• Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Investigated and resolved issues affecting hospital operations and patient care.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
• Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
• Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
• Boosted operational efficiency by optimizing supply chain processes.
• Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
• Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
• Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
• Optimized inventory management to minimize costs and ensure product availability.
• Trained and guided team members to maintain high productivity and performance metrics, recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Led transition to paperless office, reducing operational costs and environmental impact.
• Managed scheduling for executive staff to ensure optimal time management and productivity.
• Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
• Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
• Gathered, organized and input information into digital database.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.
• Evaluated staff performance and provided coaching to address inefficiencies