Glenda Burgos
Haledon
Summary
Experienced with medical front office procedures, ensuring seamless patient flow and satisfaction. Utilizes strong organizational skills and attention to detail to manage appointments and patient records effectively. Knowledge of healthcare regulations and insurance processes, supporting compliant and efficient office environment.
Overview
8
8
years of professional experience
Work History
Medical Front Office Coordinator
Steven Y. Tennenbaum, M.D
10.2020 - Current
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
- Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
- Assisted in the development of office policies and procedures for improved efficiency and compliance with industry standards.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Medical Assistant
North Jersey Nephrology PA
08.2016 - 06.2020
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Education
Associate of Arts - Liberal Arts And Sciences
Passaic County Community College
Paterson, NJ09-2001
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Insurance verification
- Appointment management
- Medical office procedures
- Payment collection
- Copying and scanning
- Weekly and monthly calendars
- Teamwork
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Front Office Coordinator
Steven Y. Tennenbaum, M.D
10.2020 - Current
Medical Assistant
North Jersey Nephrology PA
08.2016 - 06.2020
Associate of Arts - Liberal Arts And Sciences
Passaic County Community College
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