Glenda Callahan
Las Vegas,NV
Summary
Assistant General Manager with 20+ years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Santa Fe Station Casino
02.2021 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Tides Oyster Bar Manager
Green Valley Ranch Resort Spa & Casino
09.2020 - 02.2021
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Grand Cafe General Manager
Green Valley Ranch Resort Spa & Casino
09.2019 - 09.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Buffet Manager
Santa Fe Station Hotel & Casino
01.2014 - 09.2019
- Improved customer satisfaction by providing exceptional buffet service and addressing guest concerns promptly.
- Managed buffet staff, ensuring efficient operations and a positive work environment.
- Enhanced food quality by monitoring preparation processes and ensuring adherence to company standards.
- Increased inventory efficiency with regular audits and effective communication with suppliers.
- Organized staff schedules to meet fluctuations in guest demand while controlling labor costs.
- Monitored customer feedback closely, identifying areas for improvement in both service quality and food offerings.
- Participated in recruitment efforts, interviewing candidates and making informed hiring decisions based on experience levels and cultural fit within the team.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Assistant Manager
Santa Fe Station Hotel & Casino
08.2013 - 01.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Assistant Manager
Texas Station Hotel And Casino
07.2010 - 06.2013
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Pasay City West Manila Philippines
Manila Philippines 03.1986
Skills
- Employee Scheduling
- Operations Management
- Training and development background
- Staff Management
- Food safety and sanitation
- Quality Assurance
Timeline
Assistant General Manager
Santa Fe Station Casino
02.2021 - Current
Tides Oyster Bar Manager
Green Valley Ranch Resort Spa & Casino
09.2020 - 02.2021
Grand Cafe General Manager
Green Valley Ranch Resort Spa & Casino
09.2019 - 09.2020
Buffet Manager
Santa Fe Station Hotel & Casino
01.2014 - 09.2019
Assistant Manager
Santa Fe Station Hotel & Casino
08.2013 - 01.2014
Assistant Manager
Texas Station Hotel And Casino
07.2010 - 06.2013
High School Diploma -
Pasay City West Manila Philippines
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