Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Glenda Castro

Irondequoit,USA

Summary

Orderly and committed administrative assistant with solid skills in customer relations and resilience to handle challenges of fast-paced environments. Detail-orie
nted and decisive with sound judgment, good multitasking abilities, and a self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Highly motivated employee with strong work ethic, adaptability, exceptional interpersonal skills, and education in coordinating communications, referrals, and policy enforcement to ensure smooth healthcare services. Skilled in finding balanced solutions and resolving conflicts.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

A-Plus Station and Market
Rochester, NY
04.2006 - 08.2009
  • Responsible for opening and closing procedures; making coffee and food preparation; ensured the safety and cleanliness of store at all times and general store maintenance
  • Maintained and balanced cash till, processed sales transactions and end of day totals
  • Maintained inventory and managed stock

Assistant Store Manager

Family Dollar
Rochester, NY
02.2000 - 04.2006
  • Trained and coached new employees; responsible for performance feedback.
  • Arranged and set up product displays and promotions; received and assisted with inventory procedures.
  • Conducted end-of-day procedures and was responsible for cash drops to the bank.
  • Ensured safety, cleanliness, and proper maintenance of store at all times.

Education

Associate's degree - Medical Administrative Assistant

Bryant & Stratton College
Buffalo
09.2020

Skills

  • Store management experience
  • Microsoft Word
  • Microsoft Excel
  • Retail Management
  • Problem-solving abilities
  • Reliability
  • Healthcare system navigation
  • Customer Relationship Management
  • Detail Oriented
  • Critical Thinking
  • Documentation skills
  • Multitasking
  • Stress Management
  • Improve patient care
  • Time management abilities
  • Problem-solving aptitude
  • Scheduling appointments
  • Dispute Resolution
  • Point of sale system
  • Petty cash management
  • Microsoft Office Suite
  • Answer telephones
  • Team building
  • Adaptability
  • Route messages
  • Professionalism
  • Office Administration
  • Hospitality and accommodation

Timeline

Customer Service Representative

A-Plus Station and Market
04.2006 - 08.2009

Assistant Store Manager

Family Dollar
02.2000 - 04.2006

Associate's degree - Medical Administrative Assistant

Bryant & Stratton College
Glenda Castro