Glenda Coleman
Henderson,NV
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service.
Overview
21
21
years of professional experience
Work History
Front Desk Supervisor
SWH Arlington South LLC
09.2023 - 04.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Attendant
Days Inn Arlington
01.2022 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Customer Service Representative
Circus Circus Las Vegas Hotel Resort And Casino
06.2003 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate - Early Childhood Education
Clark County Community College
Las Vegas, NVSkills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Customer Service Management
- Word Processing
- Staff Supervision
- Training and mentoring
- Reservation Management
- Administrative Skills
- Hospitality services
- Guest Services
Timeline
Front Desk Supervisor
SWH Arlington South LLC
09.2023 - 04.2024
Front Desk Attendant
Days Inn Arlington
01.2022 - 08.2023
Customer Service Representative
Circus Circus Las Vegas Hotel Resort And Casino
06.2003 - 08.2021
Certificate - Early Childhood Education
Clark County Community College
Similar Profiles
Margaret Diane DuBoseMargaret Diane DuBose
NRCMA at USMD South Arlington/WellMedNRCMA at USMD South Arlington/WellMed
Linda DardenLinda Darden
Intern at South Arlington SmilesIntern at South Arlington Smiles
Brook BrownBrook Brown
Server at Arlington Grill LLCServer at Arlington Grill LLC
Tamika BucknerTamika Buckner
Patient Care Coordinator at Optum RXPatient Care Coordinator at Optum RX
Jason BuckleyJason Buckley
Electronics Technician II at JT4Electronics Technician II at JT4