Glenda Conrad
Summary
Dynamic and highly qualified in accounting/finance with key strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers, financial reporting, accounts payable, and account receivables.
Overview
18
18
years of professional experience
Work History
Billing
Environmental Services, Inc.
Jacksonville, Florida
07.2016 - Current
Researched and resolved collections and billing disputes with tact and efficiency. Handled cash and deposits using the proper accounting procedures and documentation. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence.
- Prepared weekly timesheets for more than 60 salaried and hourly employees.
- Gathered information and entered data into computer system.
- Coded invoices and other records to maintain organized and accurate records.
- Managed accounts receivable and bank reconciliations.
- Reached out to customers to verify information and follow up on issues.
- Supported department staff by performing a wide range of clerical and administrative tasks.
- Reduced closing time for monthly 3days by implementing new consolidation procedures.
- Updated customer accounts with interactions, payments and personal information.
Account Associate
Amtrust/OptaComp (Florida Blue)
Jackosnville, Florida
03.2010 - 10.2015
Analyzed cost control and provided timely financial information to support corporate goals. Researched and resolved collections and billing disputes with tact and efficiency. Issued [number] paychecks to vendors and suppliers on a bi-weekly basis. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Handled cash and deposits using the proper accounting procedures and documentation. Increased efficiency and alleviated work loads by creating a new Excel financial recording system.
Customer Support Agent
Florida Blue
Jacksonville, Florida
12.2007 - 03.2010
Education
High School Diploma - High School Diploma
Nathan Bedford Forrest High School
1987
Medical Assistant
Florida College of Medical and Dental Careers
1990
Florida State College of Jacksonville
Skills
- Periodic financial reporting expert
- Accounts receivable professional
- Complex problem solving
- Strong communication skills
- Proficient in Word, Excel, and Outlook
- Ethical approach to finance
- Proficient in Adobe software
- General ledger accounting skills
- Intuit QuickBooks specialist
- Accounting operations professional
- Recordkeeping skills
- Invoice processing
- Report preparation
- Payroll administration
- Data analysis
- File management
- Billing and collections best practices
- Account reconciliation expert
- Process improvement
- Aged account reporting
Accomplishments
Contributed to a 65% increase in productivity levels by streamlining accounting processes in implementation of the lean process.
Developed an account receivable process which reduced aging report by 60%.
Contributed in reducing the monthly closing process in current job from 2 weeks to 4 days by processing accurate detail reports and balance sheets for approval to upper management.
Achieved multiple certifications in Medical Assisting, Insurance Agent, and Workers Compensation Agent.
Participated in team building events that helped with building moral into a professional work environment.
Support in setting up the review and analysis of current data that needed to be transferred to the new software platform.
Developed an excel spreadsheet that balanced the general ledger to cost of benefits.
Timeline
Billing
Environmental Services, Inc.
07.2016 - Current
Account Associate
Amtrust/OptaComp (Florida Blue)
03.2010 - 10.2015
Customer Support Agent
Florida Blue
12.2007 - 03.2010
High School Diploma - High School Diploma
Nathan Bedford Forrest High School
Medical Assistant
Florida College of Medical and Dental Careers
Florida State College of Jacksonville