Glenda Covington
Houston,TX
Summary
Dynamic professional with a proven track record at ADT Security, excelling in problem-solving and time management. Enhanced team productivity through effective communication and strategic planning, while fostering strong client relationships. Dependable and responsible, committed to delivering exceptional service and support, resulting in increased customer satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Care Giver
Visiting Angels Living Assistance Services
03.2019 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Assistant Manager, Customer Service
Family Dollar
09.2015 - 07.2019
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
Team Leader Manager, Technical Assistance
ADT Security
04.2000 - 02.2015
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Skills
- Time management
- Problem-solving
- Dependable and responsible
- Computer literate
Timeline
Care Giver
Visiting Angels Living Assistance Services
03.2019 - Current
Assistant Manager, Customer Service
Family Dollar
09.2015 - 07.2019
Team Leader Manager, Technical Assistance
ADT Security
04.2000 - 02.2015
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