Glenda Del Castillo
Knightdale,NC
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Coordinator
City Of Durham North Carolina
02.2023 - Current
- Coordinates the preparation and submission of documentation by drafting initial versions of correspondence; routing to appropriate individual(s) for review; incorporating necessary changes; and finalizing the document.
- Enters and retrieves documents by accessing and updating the City’s various case management databases and running specialized data queries and reports.
- Assists with the planning, promotion, coordination and production of city-wide Human Relations sponsored events throughout the year, including outreach.
- Assists with the preparation and submission of weekly and monthly reports as required.
- Attends volunteer committee meetings as required/requested.
- Monitors local media outlets daily for news relating to community issues that may need to be addressed by the Human Relations Division.
- Manages Human Relations Division’s Nationbuilder website and database.
- Attends training as necessary.
- Prepares and/or processes various records such as the inquiry/intake log, outreach log and the staff training log.
- Uses a variety of general office supplies, etc.; and a variety of computer software such as HEMS, GoGov, Microsoft Word, Microsoft Excel, Microsoft Outlook, etc
- Interacts and communicates with various groups and individuals such as the Department Director, Human Relations Manager, Human Relations Commission, Code Enforcement, Community Engagement, Mayor’s Hispanic-Latino Committee, Mayor’s Committee for Persons with Disabilities, and the general public.
- Performs general administrative/office duties as required, including typing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, establishing and maintaining filing systems, etc.
- Works with federal and state civil rights and anti-discrimination laws, statutes, and regulations. Also, works with the U. S. Department of Housing and Urban Development (HUD)and/or the U.S. Equal Employment Opportunity Commission (EEOC).
Administrative Specialist
Office Of Administrative Hearings
05.2022 - 02.2023
- Initial point of contact for Division in assisting visitors with questions, being able to clearly communicate information and direct incoming telephone calls to appropriate staff.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation..
- Prepare correspondence for Division Director and Compliance Manager; processes both incoming and outgoing mail and other time sensitive materials; monitors and orders supplies; reviews case files for completeness and prepares case files for distribution to investigative staff; and prepares completed files for Chief Administrative Law Judge's review
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Coordinates preparation and submission of documentation by drafting initial versions of correspondence; routing to appropriate individual(s) for review; incorporating necessary changes; and finalizing document.
- Uses variety of general office supplies, etc.; and variety of computer software such as HEMS, ARC, Microsoft Word, Microsoft Excel, Microsoft Outlook, etc.
- Performs general administrative/office duties as required, including typing reports and correspondence, entering and retrieving computer data, copying and filing documents, sending and receiving faxes, establishing and maintaining filing systems, etc.
- Monitors local media outlets daily for news relating to community issues that may need to be addressed by Human Relations Division.
- Manages Civil Rights Director's calendar; prepares RFI for EEOC contract; prepares Audit Report for HUD; assists with Performance Assessment for HUD; and provides support for NC Human Relations Commission (NC HRC). Providing support for NC HRC includes maintaining and updating Commissioner's notebooks; processing travel reimbursements; maintaining attendance; recording minutes of Commission meetings; copying and distributing materials for Commission meetings; communicating with Commissioners about meetings and updates; preparing agenda for Commission meetings; preparing all NC HRC correspondence; and posting events on NC HRC website.
Administrative Associate/ Medicaid
Office Of Administrative Hearings
07.2019 - 05.2022
- Proving administrative support in processing of Medicaid appeals on behalf of Office of Administrative Hearings (OAH). This position performs administrative Medicaid duties for Chief Hearings Clerk and Medicaid Administrator.
- Responsible for reviewing Medicaid appeals filed with OAH and keys information into database to set up case.
- Answers telephone calls from Medicaid recipients, providers and attorneys relative to appeals filed or questions concerning procedures for filing appeal.
- Scan documents that will be sent to Division of Medical Assistance and Mediation Network.
- Serving as hearing assistant as needed to record Medicaid hearings and attending internal Medicaid committee meetings when necessary.
Human Service Tech
Wake County Government
02.2018 - 07.2019
- Answered high volume of calls and provided assistance through effective listening and question response skills.
- Processed applications and ensured that sensitive data was kept confidential.
- Participated in trainings and seminars whenever they were offered to improve skills set and knowledge.
- Responded to citizens’ complaints and requests for information and services.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Communicated directly with individuals and families to provide information about eligibility requirements.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ2025
High School Diploma -
Western Harnett High School
Lillington, NC2017
Skills
- Highly organized, attention to detail
- Skilled in Microsoft, Excel, Outlook, Word, SharePoint, ARC, and HEMS
- Decision Making
- Stress Management
- Professionalism
- Experience working with federal and state civil rights and anti-discrimination laws, statutes, and regulations
- Experience working with U S Department of Housing and Urban Development (HUD) and US Equal Employment Opportunity Commission (EEOC)
- Experience drafting anti-discrimination complaints
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Intake Coordinator
City Of Durham North Carolina
02.2023 - Current
Administrative Specialist
Office Of Administrative Hearings
05.2022 - 02.2023
Administrative Associate/ Medicaid
Office Of Administrative Hearings
07.2019 - 05.2022
Human Service Tech
Wake County Government
02.2018 - 07.2019
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Western Harnett High School
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