Glenda Del Toro
Fort Lauderdale,FL
Summary
Dynamic, qualified, and highly ethical Administrative Support Analyst with extensive experience in providing key support to diverse departments throughout various organizations. Currently seeking employment within a successful organization where skills and expertise can provide personal and well as corporate growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
CSR/Office Manager
MGS America Corp
04.2023 - Current
- Assist clients locating their files
- Assist all Tax Pro working remotely with different time zones
- Order office supplies and have the inventory for the new season up to date
- Run all reports for each Tax Pro and keep them informed with all Outstanding Balance from each of their clients
- Pay all bills on time and make sure all Invoices are processed and send out to clients to collect payments
- Review and approve all Marketing advertising for the different campaigns and coming up seasons.
Account Relations Specialist
Kingspan Insulation , Formery Dyplast Products LLC
06.2013 - 03.2023
- Effectively process work orders arriving daily
- Provide support to all facets of administrative functions, including word processing, filing, and telephone support
- Create and maintain a weekly, monthly, and annual sales analysis for the Sale's team.
- Assist sales manager in both domestic and international sales, and coordinate rates and transportation for clients
- Implement and develop a system using Excel and Word to effectively track daily, weekly, monthly, and year-end sales, in addition to accounts payables for the officers of the company
- Coordinate all trucks with daily deliveries
- Assist customers with the coordination of their projects
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Monitored industry trends to adapt strategies accordingly.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Work remotely from March 16, 2020, until March 15, 2021; then Hybrid from May 2021 to May 2023
- After one year Hybrid, we returned to Remote from June 2022 to March 2023.
Operational Supervisor
Freight Logistics
01.2010 - 01.2013
- Introduce all new customers to operational procedures by conducting new customer orientation
- Train customers how to manage our Portal
- Make sure all products are available in our WMS, for customers to build shipments and run their respective reports
- File SED for Air and Ocean Shipments and provide the proper Shipper Export Declaration with the proper Internal Transaction Number (ITN)
- Collect Semi-Annual Survey from customers
- Spot check no less than 10% of all EEI filling each week by reproducing an SED manually in Excel; confirming the values of items reported
- Release Daily shipments for Billing
- Conduct weekly Operational Meeting and post the minutes on our Internal Portal
- Monitor all cargo in Transit - Domestic and Abroad-.
Air Export Coordinator
Expeditors International MIA
01.2007 - 01.2010
- Received pre-alerts, organize documentation, update rates and create files for shipments (MIA & INT’L)
- Prepared Master, HAWB, cargo manifest and invoices and clear docs to turn over to Gateway department
- Communicated information and instructions to destination
- Handled the accounting process to bill clients on a weekly basis.
Education
Bachelor Science in Business Administration Management -
Berkeley College
WoodlandPark, New Jersey01.2007
Skills
- Phones/Scheduling/Mail
- Maintaining Reports/Records
- Strategic Planning
- Organizational Support
- Microsoft Office
- Scheduling/Coordinating
- Disciplined and Organized
- Excellent Interpersonal Skills
- Bi-lingual English/Spanish
- Maintain Confidential Data
- Maintains Filing System
- Intuit/Pay-Roll
- Working knowledge Peachtree 2000 & 2008, Microsoft Office Suite (Excel, Word, Access, Outlook), and Mas 2000, Intuit
- Customer Focus
- CRM Software
- Problem-solving abilities
- Conflict Resolution
- Computer Proficiency
- Customer Relations
- Payment Processing
- Data Entry
- Administrative Support
- Dispute Resolution
- Product Knowledge
- Team Development
- Client Relations
- Microsoft Excel
- Quality Control
- Product Sales
- POS systems expert
- Paperwork Processing
- Appointment Scheduling
- Follow-up skills
- Prioritization
- Customer Relationship Management (CRM)
- Project management abilities
- Order Fulfillment
- Coordination
- Live chat support
- Escalation management
- Research
- Order Processing
- Document Control
- Materials Transport
- Warranty Service
Customer Service Efficiency
Providing exceptional customer support, organizing customer files, process and provide orders for approval by customers, prepare forecast with production and coordinate shipments for shipping. arrange interaction with clients, scheduling appointments, preparing and answering mail.
Administrative Support
Answering telephone lines, managing calendars, coordinating meetings, scheduling interviews, setting appointments, arranging events, travel arrangements and accommodations, expense reports, organization of functions, composing and editing correspondence, reconciliations, data entry, and bill processing.
Timeline
CSR/Office Manager
MGS America Corp
04.2023 - Current
Account Relations Specialist
Kingspan Insulation , Formery Dyplast Products LLC
06.2013 - 03.2023
Operational Supervisor
Freight Logistics
01.2010 - 01.2013
Air Export Coordinator
Expeditors International MIA
01.2007 - 01.2010
Bachelor Science in Business Administration Management -
Berkeley College
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