Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Glenda DeMita

Houston,TX

Summary

Adept at enhancing product reliability and operational efficiency, my tenure at ITX showcased my ability to conduct thorough product inspections and data analysis, alongside exceptional problem-solving skills. Skilled in equipment calibration and customer service, I improved quality conformance by 30%, demonstrating a keen eye for detail and a commitment to excellence. Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Control Technician

ITX
11.2023 - Current
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Assist other departments as needed to ensure plant continues to be productive.
  • Maintain office cleaning at end of shift
  • Update data sheets as needed for accurately recording data on any new and current test on sand that is in production and of finished product.

Registered Dental Assistant/Medical Office Manager

Sylvia Custer DDS
08.2018 - 05.2019
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Responsible for all accounts receivables including collecting deductables from patients
  • Ordering supplies for front office and back opporatories, lab and sanatation room.
  • Chair side assisting with composit fillings, crown preps, crown seats, adjusting temporary crowns and seating,
  • Assist Hygeine with retraction and suctioning.

Customer Service Representative

Berry Family Of Nursuries
01.2014 - 12.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Richton High School
Richton, MS
05.2017

Associate of Science - Registerd Dental Assistant

Pima Medical Institute
Houston
04.2016

Skills

  • Product Inspection
  • Visual Inspection
  • Equipment Calibration
  • Inspections and reviews
  • Data Entry

Certification

CPR Certified

Registered Dental Assistant #88176

Additional Information

Detailed orientated

Team Player

Self Motivated

Proficient in Excel, Microsoft, Outlook, Powerpoint

10 key by touch

Accounting skills

People Orientated


Timeline

Quality Control Technician

ITX
11.2023 - Current

Registered Dental Assistant/Medical Office Manager

Sylvia Custer DDS
08.2018 - 05.2019

Customer Service Representative

Berry Family Of Nursuries
01.2014 - 12.2014

GED -

Richton High School

Associate of Science - Registerd Dental Assistant

Pima Medical Institute

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Glenda DeMita