Glenda Dennis
Austin,TX
Summary
Professional assistant office and healthcare to seek a full-time career. To utilize my professional skills to a great company team/individual projects. Strong ability in dependability, willingness to take new tasks, with a positive attitude to learn more management skills in providing services to customer/patient relations.
Overview
28
28
years of professional experience
Work History
OSC HR
DSSW (Disability Services Of Southwest)
06.2024 - 07.2024
- Maintained detailed records of all procedures performed at the ASC in accordance with legal regulations and accreditation requirements.
- Managed all aspects of the ASC''s accreditation process, ensuring full compliance with industry standards and maintaining the facility''s reputation for quality patient care.
- Promoted a culture of teamwork by fostering open communication, collaboration, and shared accountability among team members.
- Implemented process improvements that streamlined workflows and increased operational efficiency across multiple departments.
Warehouse Clerk
Matr Boomie
09.2023 - 06.2024
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and monthly inventory.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Frontdesk Assistant
Clinical Pathology Laboratories, Inc.
08.2023 - 08.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Handled payment and bill processing, change giving and payment collecting for guests.
Customer Service Team Lead
Burlington
10.2022 - 08.2023
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Escalated issues to proper supervisors when standard processes were not effective.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
Rehabilitation Technician
Encompass Health Rehabilitation Hospital
10.2022 - 10.2022
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Participated in continuous professional development opportunities to stay current on best practices in rehabilitative care.
PNA (Psychiatric Nurse Assistant)
Allmed Personnel
07.2022 - 08.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
Patient Care Technician
Mineral Wells Nursing And Rehabilitation Center
04.2021 - 04.2021
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Caregiver
Home Instead
10.2020 - 04.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
Contract House Cleaner
Vacasa Vacation Rentals
04.2020 - 11.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Rehabilitation Technician
Reliant Rehabilitation
02.2020 - 07.2020
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Safeguarded confidential patient information according to HIPAA regulations while maintaining accurate records throughout the course of treatment.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
- Adapted treatment techniques as needed for varying patient conditions and needs, enhancing the effectiveness of therapy sessions.
- Assisted therapists in creating individualized treatment plans for better patient outcomes.
- Checked physical therapy supplies, assisting with ordering and restocking.
Home Specialist
JC Penny Co
10.2019 - 01.2020
- Collaborated with local real estate agents, architects, and contractors to provide well-rounded home improvement services.
- Provided detailed project updates to clients throughout the process, ensuring they were well-informed and satisfied with progress at every stage.
- Coordinated with suppliers to ensure timely delivery of materials needed for various projects without compromising quality or budget constraints.
- Negotiated favorable pricing agreements with vendors, saving the company money on inventory costs without sacrificing quality.
- Provided exceptional customer service by promptly addressing inquiries, concerns, or complaints from clients.
Medical Scribe Assistant
ScribeAmericaLLC
05.2018 - 08.2018
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance job performance.
- Aided in the development of comprehensive treatment plans with thorough documentation of prescribed medications and follow-up instructions.
- Assisted in optimizing clinical efficiency by coordinating communication between physicians, nurses, and other healthcare professionals.
- Enabled timely completion of patient care tasks by consistently adhering to established clinical protocols and procedures.
Retail Store Associate
Ross Dress For Less
10.2017 - 01.2018
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed fitting room area effectively to minimize wait times for customers while maintaining organization of garments on display or returned by shoppers.
Vault Clerk
Loomis Armored US
10.2007 - 07.2008
- Collaborated with management to develop new policies and procedures for improved vault operations.
- Performed electronic transfers to customer accounts and other bank locations.
- Provided excellent customer service, promptly addressing inquiries regarding stored valuables or documents.
- Received and counted incoming transfers from armored car services.
- Updated, corrected and filed documentation for bank records and compliance purposes.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Office Assistant
Annes Best Temp Elite Services
06.2007 - 09.2007
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Informed and supported business leaders through consistent communication and administrative support duties.
Administrative Specialist
Securitas Security Services USA
11.2002 - 06.2007
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Prepared project documents, reports, and brochures.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant
Imperial Valley College Small Business Administrated
09.2001 - 05.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Correctional Officer
Maranatha Private Correctional Facility
06.2000 - 08.2000
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Cashier
Target
06.1996 - 06.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Bachelor of Science - Medical Management
University of Phoenix
Phoenix, TX05.2012
Associate of Arts - Medical
Axia College
Phoenix, AZ05.2010
High School Diploma -
Apple Valley High School
Apple Valley, CA06.1996
Skills
- Teamwork and Collaboration
- Time Management
- Organizational Skills
- Patient Safety
- Patient Care Assessment
- Certified in CPR/AED
- Team building
- HIPAA Guidelines
- Self Motivation
- CPR/AED
- Interpersonal Skills
- Goal Setting
- Quality Control
- Schedule Management
- Adaptability
Timeline
OSC HR
DSSW (Disability Services Of Southwest)
06.2024 - 07.2024
Warehouse Clerk
Matr Boomie
09.2023 - 06.2024
Frontdesk Assistant
Clinical Pathology Laboratories, Inc.
08.2023 - 08.2023
Customer Service Team Lead
Burlington
10.2022 - 08.2023
Rehabilitation Technician
Encompass Health Rehabilitation Hospital
10.2022 - 10.2022
PNA (Psychiatric Nurse Assistant)
Allmed Personnel
07.2022 - 08.2022
Patient Care Technician
Mineral Wells Nursing And Rehabilitation Center
04.2021 - 04.2021
Caregiver
Home Instead
10.2020 - 04.2021
Contract House Cleaner
Vacasa Vacation Rentals
04.2020 - 11.2020
Rehabilitation Technician
Reliant Rehabilitation
02.2020 - 07.2020
Home Specialist
JC Penny Co
10.2019 - 01.2020
Medical Scribe Assistant
ScribeAmericaLLC
05.2018 - 08.2018
Retail Store Associate
Ross Dress For Less
10.2017 - 01.2018
Vault Clerk
Loomis Armored US
10.2007 - 07.2008
Office Assistant
Annes Best Temp Elite Services
06.2007 - 09.2007
Administrative Specialist
Securitas Security Services USA
11.2002 - 06.2007
Administrative Assistant
Imperial Valley College Small Business Administrated
09.2001 - 05.2002
Correctional Officer
Maranatha Private Correctional Facility
06.2000 - 08.2000
Cashier
Target
06.1996 - 06.2000
Bachelor of Science - Medical Management
University of Phoenix
Associate of Arts - Medical
Axia College
High School Diploma -
Apple Valley High School
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