Glenda Fatzinger
Muncy,PA
Summary
Dynamic and detail-oriented professional with a proven track record at Radhey Krishna, LLC., excelling in customer satisfaction and data accuracy. Skilled in multitasking and cash management, I enhanced office efficiency and improved response times, fostering a positive work environment while ensuring compliance with regulatory standards.
Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Clerk/gas Station Attendant
Radhey Krishna, LLC.
233 Montour Blvd. Bloomsburg, Pa. 17815
09.2021 - 08.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Fostered culture of continuous improvement by suggesting and implementing process enhancements.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Optimized office space usage, arranging workstations to maximize productivity.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
Housekeeping Room Attendant
Hampton Inn By Hilton
Central Rd. Bloomsburg, Pa 17815
06.2021 - 04.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
Education
Business / Vo-Ag
Bloomsburg Senior High School
12th And Railroad Street Bloomsburg, Pa. 1781506.1986
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Quality control
- Basic accounting
- Mail handling
- Quality management
- Proofreading
- Peer relationships
- Handling payments
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
Timeline
Clerk/gas Station Attendant
Radhey Krishna, LLC.
09.2021 - 08.2024
Housekeeping Room Attendant
Hampton Inn By Hilton
06.2021 - 04.2023
Business / Vo-Ag
Bloomsburg Senior High School