Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Glenda Ferguson

Batson,TX

Summary

Detail-oriented Revenue Cycle Specialist with proven expertise in HIPAA compliance, financial reconciliation, and effective communication. Skilled in resolving complex billing inquiries and ensuring accurate medical record maintenance.

Overview

22
22
years of professional experience

Work History

Revenue Cycle Specialist

Gentiva Hospice
Mooresville, North Carolina
12.2024 - 07.2025
  • Reviewed medical records to ensure compliance with regulations and policies.
  • Coordinated with healthcare providers to resolve billing inquiries and discrepancies.
  • Monitored accounts receivable to identify potential issues or delays promptly.
  • Contacted insurance providers to check patient coverage.
  • Ensured all regulatory requirements were met when submitting claims for payment.
  • Maintained current knowledge of insurance policies, procedures, regulations, and guidelines.

Revenue Cycle Specialist

Olive Branch Hospice
Livingston, TX
04.2024 - 12.2024
  • Maintained patient confidentiality through secure organization of sensitive medical records.
  • Conducted regular audits to ensure compliance with regulations and accuracy in documentation.
  • Processed and validated incoming medical records for timely upload and access.
  • Coordinated with healthcare providers and billing departments to resolve documentation discrepancies.
  • Trained new staff on effective record management procedures and system usage.
  • Organized patient charts, compiling medical histories, lab results, and consents.
  • Managed insurance verification processes to facilitate prompt reimbursement.
  • Ensured cleanliness and professionalism of department operations.

Site Revenue Coordinator

Gentiva Hospice
Beaumont, TX
02.2003 - 04.2024
  • Managed billing inquiries and resolved discrepancies for patient accounts efficiently.
  • Coordinated revenue cycle activities to ensure timely claims submission.
  • Assisted in preparation of monthly financial reports for management review meetings.
  • Trained new staff on revenue cycle procedures and software systems.
  • Reviewed invoices for accuracy prior to payment processing.
  • Supported compliance audits by preparing necessary financial documentation.
  • Facilitated communication between clinical teams and billing department to enhance workflow.
  • Updated patient records to maintain accuracy in financial documentation.

Education

High School Diploma -

Liberty High School
Liberty, TX
05-1985

Skills

  • Healthcare documentation
  • Financial reconciliation
  • Attention to detail
  • Record maintenance
  • ICD-9 and ICD-10 coding
  • Filing systems expertise
  • Patient chart preparation
  • Information release paperwork
  • HIPAA compliance
  • Health information management
  • Document scanning
  • Medical office administration
  • Records management
  • Insurance verification

References

References available upon request.

Timeline

Revenue Cycle Specialist

Gentiva Hospice
12.2024 - 07.2025

Revenue Cycle Specialist

Olive Branch Hospice
04.2024 - 12.2024

Site Revenue Coordinator

Gentiva Hospice
02.2003 - 04.2024

High School Diploma -

Liberty High School

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