Glenda Flener
Administrative Human Resource
Morgantown,Kentucky
Summary
Administrative professional with expertise in personnel leadership and direction. Holds educational degrees and training in cognitive and disciplinary behavior modalities. Demonstrates excellent communication, strong planning, and problem-solving abilities. Adapts to change effectively while excelling in both independent and team environments with robust organizational skills.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Director of Life Engagement Memory Care
Arcadia Senior Living
618 Lovers Lane, Bowling Green, Kentucky
06.2018 - Current
- Collaborated with senior leadership to set long-term objectives for Memory Care department.
- Ensured compliance with all relevant regulations, policies and procedures.
- Managed budgeting and financial planning processes for Memory Care department.
- Cultivated strong relationships with residents and their families by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, and other requirements for projects.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Master of Arts - Education/Behavioral Health
Western Kentucky University
Bowling Green, KY05-2010
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University
Bowling Green, KY08-2008
Skills
Team leadership
- Effective communication
- Problem solving
- Time management
- Project planning
- Customer relationship management
- Memory care strategies
- Needs assessment
- Regulatory compliance
- Budget management
Certification
- John Maxwell Team Master Mind Study - Completed Certifications December 2014
- Toastmasters International Competent Communicator Program - Completed Certifications June 2017
Affiliations
- Proprietor and Manager of Odyssey Christian Bookstore - Morgantown, KY 1996 - 2002. Awarded "Small Business of the Year" by Chamber of Commerce in Community Service, Hosting Annual Clergy Appreciation and Retreats.
- Administrative Human Resource Support, Morgantown Plastics/Delta Faucet Inc. 1985 - 1996. Represented company in community events serving on the Chamber of Commerce Committee to promote Industry Training and Hiring.
Timeline
Director of Life Engagement Memory Care
Arcadia Senior Living
06.2018 - Current
Master of Arts - Education/Behavioral Health
Western Kentucky University
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University
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