Glenda Garcia
Dickinson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Access Associate
Houston Methodist
12.2022 - Current
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions
- Participated in cross-training initiatives, enhancing the team's ability to provide comprehensive support across various departments within the hospital setting.
ED Registrar
Houston Methodist
03.2022 - 12.2022
- Maintained current knowledge base regarding insurance information and managed care guidelines
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Provided primary customer support to internal and external customers
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Cross-trained and provided backup support for organizational leadership.
COVID-19 Screener
Houston Methodist
02.2022 - 04.2022
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions
- Completed necessary reports and documentation on time and to specifications
- Oversaw in-person and curbside patient registration and processing
- Delivered services to customer locations within specific timeframes
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Online ESL Teacher
Magic Ears
02.2021 - 02.2022
- Emphasized critical thinking through small group activities
- Developed and taught ESL curriculum to improve students' conversational abilities
- Educated students in basics of English grammar and conversational speaking
- Gave one-on-one attention to each student while maintaining overall focus on entire group
- Participated actively in course discussions, promoting students to participate and interact with one another.
Assistant
Effective Healing Medical Supplies
05.2017 - 12.2018
- Increased efficiency by streamlining filing systems and organizing important documents
- Improved customer satisfaction by promptly answering inquiries and providing accurate information
- Collaborated with team members to complete tasks efficiently and meet deadlines
- Enhanced office organization with regular maintenance of files, records, and supplies inventory
- Assisted healthcare professionals with locating necessary supplies, ensuring timely patient care delivery
- Enhanced patient care by efficiently managing medical supply inventory and maintaining accurate records.
Education
Bachelor of Arts Bachelor of Principals And Methods of Language -
United States Institute of Language And Clerical
11.2021
High School Diploma -
Dickinson High School
06.2015
Skills
- Bilingual
- Multitasker
- Team player
- Adaptability
- Problem Solving
- Organization
- Communication
- Documentation
- HIPAA Compliance
Timeline
Patient Access Associate
Houston Methodist
12.2022 - Current
ED Registrar
Houston Methodist
03.2022 - 12.2022
COVID-19 Screener
Houston Methodist
02.2022 - 04.2022
Online ESL Teacher
Magic Ears
02.2021 - 02.2022
Assistant
Effective Healing Medical Supplies
05.2017 - 12.2018
Bachelor of Arts Bachelor of Principals And Methods of Language -
United States Institute of Language And Clerical
High School Diploma -
Dickinson High School
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