Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Glenda Gaston

North Bergen

Summary

Over the past decade, I've had the privilege of progressing through various roles in the medical field, showcasing my adaptability, leadership skills, and dedication to delivering exceptional patient care. From providing top-notch support as a front desk receptionist to supervising emergency room operations, I've consistently demonstrated my ability to work effectively under pressure. Additionally, my experience in Human Resources has equipped me with a deep understanding of organizational dynamics, while my tenure as an Assisted Living Coordinator has honed my skills in providing compassionate, person-centered care. Throughout my career, I've proven myself to be a versatile, results-driven professional committed to making a positive impact in the lives of patients, families, and healthcare teams.

Overview

4
4
years of professional experience

Work History

Assisted Living Coordinator

Sunrise Senior Living
02.2023 - Current
  • Developed, improved and implemented policies to optimize costs, care, and satisfaction of both employees and residents.
  • Collaborated with healthcare professionals in providing comprehensive care, ensuring timely interventions for medical concerns.
  • Coordinated seamless transitions for new residents moving into the community by working closely with admissions personnel and support staff.
  • Conducted thorough assessments of prospective residents to determine their suitability for the community and level of care required.
  • Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
  • Identified opportunities for continuous improvement in operations through regular review of policies, procedures, and feedback from stakeholders.
  • Ordered supplies according to budget limitations and expected use levels.
  • Implemented innovative strategies to increase occupancy rates by attracting new residents and retaining current ones.
  • Enhanced staff performance through regular training, mentoring, and evaluations to ensure quality care delivery.
  • Oversaw the creation of safe, comfortable living environments that met or exceeded state regulations and guidelines.
  • Maintained detailed records of resident information, including medical history, personal preferences, and special needs for better service delivery.
  • Managed budgetary constraints to optimize allocation of resources while maintaining high-quality services for residents.
  • Evaluated team performance and care quality.
  • Scheduled all assignments and managed requests for time off
  • Evaluated and updated emergency preparedness plans to ensure the safety of all residents during potential crisis situations.
  • Ensured compliance with federal, state, and local regulations pertaining to assisted living facilities while maintaining a focus on resident-centered care approaches at all times.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Client Service Manager

Caring People Home Health Care Agency
01.2022 - 02.2023
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
  • Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created and reviewed invoices to confirm accuracy.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Human Resources Administrative Assistant

Weil Cornell Medicine
10.2020 - 10.2021
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
  • Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
  • Answered and redirected incoming phone calls for office.
  • Managed payroll processes efficiently, ensuring timely payment of salaries without errors or discrepancies.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Assisted with recruitment efforts, successfully filling open positions in a timely manner.
  • Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
  • Collaborated with management to create fair performance evaluations, promoting employee development and motivation.
  • Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
  • Managed employee exit interviews and paperwork.
  • Maintained compliance with labor laws and regulations, minimizing legal risks for the organization.
  • Reduced employee turnover by addressing concerns and providing support through effective communication channels.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Education

Associates In Health Science -

Hudson County Community College
Jersey City, NJ
06.2021

Skills

  • Employee appraisals
  • Computer savvy
  • Experienced in EMR systems ( EclinicalWorks, Greenway,Phreesia,Epic) insurance verification platforms (Gaffey, navinet) , ADP, Dayforce, Microsoft Office
  • Assessment skills
  • Care coordination
  • Recordkeeping requirements
  • Payroll administration
  • Compliance requirements
  • Intakes
  • Resident care standards
  • Staff ratios
  • Resident chart coordination
  • Activity coordination
  • Teamwork and collaboration
  • Customer service
  • Multitasking
  • Problem-solving abilities
  • Excellent communication

Languages

Spanish
English

Timeline

Assisted Living Coordinator

Sunrise Senior Living
02.2023 - Current

Client Service Manager

Caring People Home Health Care Agency
01.2022 - 02.2023

Human Resources Administrative Assistant

Weil Cornell Medicine
10.2020 - 10.2021

Associates In Health Science -

Hudson County Community College

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