Glenda Gomez
Fuquay-Varina,NC
Summary
High-performing, organized management and sales professional with more than 15 years of experience in retail stores and hotels. Skilled in the development of client relationships and able to consistently complete projects under budget. Well-versed in the practice of recruitment and hiring with a special emphasis on job roles, skill assessment and candidate evaluation. Received multiple company awards and recognition for improving efficiency and streamlining processes
Overview
14
14
years of professional experience
Work History
Sales Manager/Accounting Assistant
Five Star Coffee Roasters/DLF Coffee Impoters
Holly Springs , NC
2019.11 - Current
- Supported sales team members to drive growth and development.
- Maintained accurate records of all transactions between customers and company representatives.
- Attended trade shows for in-person engagement and network building.
- Coordinated inventory, stocking and ordering.
- Performed inventory cycle counting and identified discrepancies.
- Inspected incoming materials for damage.
- Managed budgets and inventory ensuring effective cost controlling spending
- Ensured that all safety regulations were strictly followed.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Coded invoices and other records to maintain organized and accurate records.
- Reconciled bank accounts on a regular basis.
Hotel Night Auditor
Hyatt Regency Rio Grande
Rio Grande , PR
2019.08 - 2020.09
- Verified customer credit to establish payment method for accommodations.
- Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Kept records of room availability and guest accounts, manually or using computers.
- Reviewed log books regularly to identify any discrepancies or issues requiring attention.
- Computed bills, collected payments and made change for guests.
- Greeted guests upon check-in and provided detailed information about the hotel services.
- Assessed checklist on daily basis and planned shift accordingly.
Assistant Manager
Crew Outfitters
Miami , FL
2017.09 - 2019.07
- Communicated regularly with customers to gain insights into their needs.
- Produced thorough, accurate and timely reports of project activities.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Sales Executive
Vacation club Melia
Rio Grande , PR
2009.11 - 2014.01
- Discussed ownership program with guests to prospect new clientele.
- Provided customer service to existing owners by responding to inquiries in a timely manner.
- Developed pricing models based on current market conditions and client budgets.
- Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Education
BBA - Business Administration And Human Resource
Interamericana University of Puerto Rico
Puerto Rico2016-05
Skills
- Staff Management
- Account Management
- Sales Team Training
- Order Management
- Excellent Communication Skills
- Warehouse Organization
- Purchase Order Management
- Shipping Coordination
- Inventory Reconciliation
- Inventory Tracking
- Meeting Coordination
- Office Management
- Office Administration
Languages
English
Professional
Spanish
Professional
Accomplishments
- Employee of the year 2011
- Graduated cum laude—3.6+ GPA
References
References available upon request.
Timeline
Sales Manager/Accounting Assistant
Five Star Coffee Roasters/DLF Coffee Impoters
2019.11 - Current
Hotel Night Auditor
Hyatt Regency Rio Grande
2019.08 - 2020.09
Assistant Manager
Crew Outfitters
2017.09 - 2019.07
Sales Executive
Vacation club Melia
2009.11 - 2014.01
BBA - Business Administration And Human Resource
Interamericana University of Puerto Rico
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