Glenda Hepburn
Miami,FL
Summary
Goal oriented reliable team member with background in fast-paced environments. Possessing strong communication skills, demonstrating the ability to work collaboratively with diverse teams. Consistently contribute to customer satisfaction and business operations efficiency. Known to be punctual and dependable.
Overview
23
23
years of professional experience
Work History
Receptionist
Freeport Jet Wash
06.2014 - 06.2014
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered approximately 30 incoming calls per day, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a organized filing system of confidential client information in accordance with company policy
- Provided excellent customer service at all times while interacting with both internal and external customers.
Construction Helper
Hep and Hep Construction Company
01.2013 - 05.2014
- Assisted in the assembly of form work for pouring concrete foundations.
- Conducted roughly 10 regular inspections of all tools used on the job site.
- Cleaned job sites daily to maintain a safe work environment.
- Mixed mortar, grout and concrete for various applications.
- Followed instructions from supervisors regarding specific tasks assigned.
Manager
Burger King
01.1998 - 12.2000
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted performance reviews for 10 team members.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with regulatory requirements and industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Sales Clerk
Rolle's Hardware Store
08.1991 - 10.1993
- Greeted customers and responded to inquiries in a professional manner.
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
- Assisted in development of store displays to promote products.
- Performed 12 regular inventory counts yearly to ensure accurate records were maintained.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Followed up on customer requests or concerns within a timely manner.
Education
High School Diploma -
Eight Mile Rock High School
Freeport, Bahamas06.1990
Skills
- Reliability and Punctuality
- Time Management
- Creativity
- Suggestive Selling
- Organization skills
- Goal-Oriented
- Customer Assistance
- Communication skills
Timeline
Receptionist
Freeport Jet Wash
06.2014 - 06.2014
Construction Helper
Hep and Hep Construction Company
01.2013 - 05.2014
Manager
Burger King
01.1998 - 12.2000
Sales Clerk
Rolle's Hardware Store
08.1991 - 10.1993
High School Diploma -
Eight Mile Rock High School
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